LN Concerts, Operations Manager

Live Nation-posted 4 months ago
$64,000 - $80,000/Yr
Full-time • Mid Level
Shakopee, MN
5,001-10,000 employees
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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits. It’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

  • Lead all venue operations with authority and precision, ensuring flawless execution across FOH, BOH, security, ticketing, guest services, and facility maintenance for events ranging from intimate shows to 18,000+ capacity concerts.
  • Own the annual operational budget – forecast, control labor and overhead costs, manage payroll, and track variances to meet or exceed financial performance targets.
  • Recruit, develop, and lead a high-performing team of full-time managers, supervisors, and 200+ seasonal event staff, fostering a culture of excellence, accountability, and inclusivity.
  • Oversee event-day operations with a command presence, directing ingress/egress, real-time incident resolution, emergency response coordination, and on-site vendor/sponsor activations.
  • Serve as the operational liaison with municipal agencies, including police, fire, rescue, traffic control, and health inspectors, ensuring all events are compliant, safe, and city-supported.
  • Safeguard operational integrity by maintaining surveillance systems, crowd control infrastructure, communication equipment, and venue assets in peak condition.
  • Champion guest experience excellence, ensuring accessibility needs are met, service recovery programs exceed expectations, and fan milestones are celebrated.
  • Enforce and elevate compliance with health, safety, liquor control, permitting, ADA requirements, and corporate standards.
  • Deliver accurate, timely reporting, including incident documentation, operational KPIs, and required governmental filings.
  • Partner cross-functionally with marketing, sponsorship, and production to ensure operational alignment with revenue-driving initiatives.
  • Act as a culture carrier, modeling the organization’s values of respect, integrity, teamwork, and operational excellence.
  • Proven leadership experience (minimum 5 years) in live entertainment, venue management, or large-scale event operations.
  • Proven track record managing budgets and teams of 100+ staff across multiple operational areas.
  • Expert knowledge of venue/facility operations, safety regulations, compliance frameworks, and risk management.
  • Strong financial command: budget creation, cost control, labor optimization, and vendor negotiations.
  • Management skills: decisive under pressure with a demonstrated ability to protect staff, fans, and the business.
  • Exceptional communication and stakeholder management skills, including direct engagement with executive leadership and government officials.
  • Proficiency in Microsoft Office Suite, Workday, project management tools, and ticketing platforms.
  • Ability to work unconventional hours (nights, weekends, holidays) and travel as required.
  • Bachelor’s degree in business, hospitality, or related field.
  • Experience leading operations in premier venues with annual attendance of 200,000+ or comparable scale.
  • Established relationships with municipalities, public safety officials, and regulatory agencies.
  • Expertise in managing seasonal/part-time staffing models exceeding 200+ team members.
  • Advanced operational planning and risk management experience.
  • Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
  • Free concert tickets, generous paid time off, including paid holidays, sick time, and personal days.
  • 401(k) program with company match, stock reimbursement program.
  • New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support.
  • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
  • Volunteer time off, crowdfunding match.
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