About the position
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices to progressive benefits like student loan reimbursement and adoption/fertility support, it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's '50 Companies that Care.'
Responsibilities
- Establish and maintain high standards of customer service for staff, customers, and vendors.
- Identify and maximize revenue drivers while optimizing the overall guest and artist experience.
- Develop strategic venue plans aligned with divisional and corporate budget goals and initiatives.
- Collaborate with cross-functional teams including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Product, Sponsorship and Business Development to create innovative offerings that drive revenue growth and fan engagement.
- Manage expenses to maximize profits while protecting guest and artist experiences.
- Provide leadership for General Managers in multi-unit, multi-state environments.
- Ensure compliance with all Health & Safety requirements, policies, and procedures.
- Oversee financial performance, including budgeting, profitability analysis, and forecasting in tools like ROME and Tableau.
- Monitor and review General Manager performance, fostering career development opportunities.
- Work closely with civic and governmental departments and foster community engagement.
- Spend time onsite at venues during events to ensure successful operations from load-in to load-out.
- Support tour security requirements and ensure compliance with corporate audit procedures.
- Work closely with joint venture partners to ensure seamless collaboration with those who have equity interests in certain parts of the business, fostering mutual success and alignment of goals.
Requirements
- Minimum 8-10 years of experience as a General Manager or Regional Manager of multiple properties in a hospitality or event management business.
- Extensive background in event management, sales, and promotion.
- Proven experience managing a team of leaders in a multi-unit environment.
- Expertise in profitability analysis, budgeting, and financial planning.
- Strong problem-solving skills and the ability to handle immediate and long-term challenges.
- Proficiency in Microsoft Office applications (Outlook, Excel, Word) and tools like ROME and Tableau.
- Excellent communication skills, both verbal and written, with the ability to communicate respectfully across all levels of business.
- Ability to work evening and weekend hours as required.
- Travel requirements: up to 50% of the time.
- Detail-oriented with a strong ability to work under pressure and meet strict deadlines.
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
