LMS Support Specialist

Stukent•Idaho Falls, ID

2d•Onsite

About The Position

Join our team as a skilled LMS Support Specialist to provide expert technical guidance and elevate the user experience within our Learning Management System. In this role, you will be responsible for resolving technical issues, optimizing user experience, and collaborating with developer teams to ensure an effective integration experience. The ideal candidate will have a strong background in e-learning technologies and a commitment to enhancing the learning environment. Location This position is on-site in Idaho Falls.

Requirements

2+ years of experience working with Learning Management Systems in an educational or corporate training environment.
Strong understanding of LMS platforms (e.g., Moodle, Canvas, Blackboard) and e-learning development tools.
Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams.
Experience with data analysis and reporting to inform decision-making and strategy.

Nice To Haves

Familiarity with HTML/CSS and basic programming concepts is a plus.
Experience in instructional design or content development.
Knowledge of SCORM and other e-learning standards is a bonus.

Responsibilities

Serve as the primary point of contact for LMS-related inquiries, providing advanced technical support to users across the organization.
Manage user accounts, course enrollments, and permissions for LMS within Stukent, ensuring accurate access and functionality.
Troubleshoot and resolve complex technical issues, coordinating with Product/Engineering, and other departments as necessary.
Analyze LMS data and user feedback to identify trends and recommend enhancements to the platform and content.
Conduct training sessions and workshops for faculty and staff on LMS features and best practices.
Develop and maintain user documentation, guides, and training materials to support Stukent employees, instructors, and students.
Stay current with industry trends, emerging technologies, and best practices in e-learning and LMS administration.