LMS Manager (Business Operations Focus)

Alzheimer's Association • Chicago, IL

131d • $90,000 - $100,000

About The Position

The Learning Management System (LMS) Manager will oversee the operations, vendor management, and optimization of the Genius and D2L Brightspace systems within our Association. This role is pivotal in ensuring business operations, educational content delivery and organization, and learner experience is optimal to help grow reach and revenue. This position ensures that healthcare professionals, the public and organizations have access to engaging, accessible, and effective learning experiences that align with the Association's mission and vision. The LMS Manager collaborates closely with IT, program leads, subject matter content experts, instructional designers and external partners to expand the reach and effectiveness of education and training initiatives.

Requirements

• Bachelor's degree in Business, Education, Information Technology, or a related field.
• Minimum of 5 years of experience in LMS management.
• Proficiency in SIS platforms and LMS platforms.
• Ability to align business strategies with operational execution.
• Excellent communication and interpersonal skills.
• Strong analytical skills and experience with data reporting and analysis.

Nice To Haves

• Master's degree preferred.
• Experience with Genius and LMS platform D2L Brightspace.
• Familiarity working in a start-up, fast-paced environment.

Responsibilities

• Partner with the IT team to support technical deployment and integration of Genius and D2L Brightspace systems.
• Maintain strong relationships with LMS vendors to drive implementation of new capabilities that support revenue opportunities.
• Act as a bridge between business strategy and its operational execution.
• Oversee the day-to-day client operations of the LMS platforms, including troubleshooting, reporting, updates, and maintenance.
• Provide technical support to learners and administrators, troubleshooting issues, and ensuring a positive user experience.
• Assist with cross-functional team to add new content to the LMS and ensure learning content is structured to support the value of education catalog and individual course.
• Monitor, analyze and develop reporting mechanisms to track the performance and impact of learning systems.
• Ensure that LMS platforms comply with relevant regulations and standards, maintaining the security and privacy of user data.
• Serve as the primary point of contact for internal and external stakeholders regarding learning systems operations.

Benefits

• Medical, dental, vision insurance.
• Short and long-term disability.
• Life insurance.
• Tuition reimbursement.
• Generous Paid Time Off.
• 12 annual holidays and Paid Family Leave.
• Annual Cultural & Heritage Day and Volunteer Day.
• Gold standard 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree