LMS Consultant (360 Learning, Absorb, Schoox, Docebo)

eSkillz

4d•Remote

About The Position

About the Role: eSkillz is looking for an LMS Consultant to enhance our Professional Services team. In this role, you will… Be the functional lead for new 360Learning, Absorb, Docebo, or Schoox LMS system implementations and optimization initiatives. Implementations: Gather client’s business and technical requirements, translate those requirements to LMS system configurations, lead configuration workshops and training sessions, support client User Acceptance Testing and system deployment. Optimization: Review and update system configurations, analyze and implement updates related to new release management, consult on best practices, evaluate and optimize org structure and user account management, enhance reporting. This is a remote position.

Requirements

At least 2 years of experience administering, implementing, or supporting a Learning Management System in a corporate, government, or enterprise business environment.
Direct experience with one or more of the following LMS platforms preferred: Docebo, 360Learning, Absorb, or Schoox.
Demonstrated experience working directly with internal or external stakeholders to gather requirements and deliver LMS-related solutions.
Strong client-facing communication and consulting skills, including the ability to present concepts clearly to both technical and non-technical audiences.
Proven ability to manage multiple priorities and deadlines in a fast-paced, service-oriented environment.
Strong organizational skills with the ability to document requirements, meeting notes, and project updates effectively.
Proficiency with standard business productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook).
Must be able to obtain and maintain required clearance for this role.
Must be a U.S. citizen.

Nice To Haves

Prior experience in a professional services, consulting, or client-support role preferred.

Responsibilities

Provide consulting services for the implementation and optimization of the clients’ Learning Management System (LMS).
Provide clients with business process consulting in the areas of Human Capital Management, including gathering and documenting requirements, analyzing requirements and current state to propose a future state by aligning client’s requirements to LMS system functionality and workflows.
Provide clients with expert guidance on the features and usage of the products mentioned above.
Act as the lead consultant on a project and be able to implement the product for the client while being the sole consultant on the team.
Manage multiple client engagements simultaneously, ensuring deadlines, priorities, and deliverables are clearly organized and consistently met.
Execute system configurations and unit testing.
Lead and conduct virtual or in-person workshops on configuration and other functional and technical topics for the LMS.
Provide clients with product training, demonstrations, and walkthroughs.
Analyze client’s configuration designs and make recommendations for improvements.
Assist the client with user acceptance testing and go-live support.
Identify risks and work with the project team to define and execute mitigation measures.
Communicate proactively and professionally with clients through email, virtual meetings, and project collaboration tools.
Establish and communicate realistic timelines for tasks and deliverables, setting clear expectations with clients and internal stakeholders.
Track and document project activities accurately, including time worked, status updates, and key milestones.