Living (Leasing) Manager - Canopy at Ginter Park

Capital Square•Richmond, VA

12d•$17 - $19•Onsite

About The Position

As a Living Manager at CS Living, you will be responsible for coordinating and delivering the leasing and reservations activities which achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Leading the team by example you will contribute towards building a vibrant, safe, and welcoming community our residents enjoy being part of.

Requirements

Experience of successfully driving leasing/sales performance and managing operations
Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment
Demonstrable ability to coach and mentor team members
A strong team player but capable of working autonomously and taking ownership
Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
Fluent English verbal and written communication skills
Excellent organization skills with the ability to multitask and prioritize
Numerical skills necessary to complete the above activities
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
Knowledge of Yardi CRM, Voyager, Microsoft Office Suite, key fob systems desired

Responsibilities

Always acts as a role model by demonstrating the core values
Leads the team towards achieving leasing goals and occupancy and assists the Community Manager responsibilities in their absence ensuring work is organized and executed in line with CS Living expectations
Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented
Actively seeks interaction and contact with residents to proactively seek to improve service levels
Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date
Monitors incoming website/email traffic and works closely within leasing team to ensure leads are followed up accordingly
Stays informed about current market and competitor conditions that may impact the community’s occupancy and results
Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities
Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing lease and renewal documents, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures
Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues
Co-ordinates periodic apartment inspections, evictions, and collecting late fees and other charges within the terms of the agreement
Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals while promoting resident extensions and other revenue streams
Develops capability of Team Members to meet key performance goals and future succession
Co-ordinates with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required
Works with the maintenance team to ensure the physical aspects of the community meet CS Living’s standards for overall appearance and co-ordinates and inspects show rent ready units for market alignment and touring prospective residents
Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance and accesses CS Living’s internal resources as needed to support solutions
Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations pertaining to fair housing