Livevox Developer

Tech Mahindra•Plano, TX

32d•$120,000 - $130,000

About The Position

JD for Livevox Developer: Integrate LiveVox's proactive outreach with NICE CXone: Use APIs and SDKs to integrate LiveVox's outbound dialing, automated messaging, and conversational AI features into the NICE CXone platform. Develop Studio scripting in NICE inContact: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows. Create LiveVox Designer scripts: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns. Integrate third-party systems: Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications. Build custom API integrations: Use LiveVox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.

Requirements

Skill Set : Snowflake
Total Experience : 8.00 to 15.00 Years
Integrate LiveVox's proactive outreach with NICE CXone: Use APIs and SDKs to integrate LiveVox's outbound dialing, automated messaging, and conversational AI features into the NICE CXone platform.
Develop Studio scripting in NICE inContact: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
Create LiveVox Designer scripts: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
Integrate third-party systems: Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.
Build custom API integrations: Use LiveVox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.
Design blended omnichannel workflows: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.
Optimize and maintain applications: Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.
Manage NICE CXone features: Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.
Ensure compliance: Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).
Work with cross-functional teams: Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.
Provide technical expertise: Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.
Create and maintain documentation: Generate detailed technical documentation for developed applications and integrations.
Engage in agile processes: Participate in sprint planning, daily stand-ups, and other agile methodologies to deliver projects in a fast-paced environment

Responsibilities

Design blended omnichannel workflows: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.
Optimize and maintain applications: Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.
Manage NICE CXone features: Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.
Ensure compliance: Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).
Work with cross-functional teams: Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.
Provide technical expertise: Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.
Create and maintain documentation: Generate detailed technical documentation for developed applications and integrations.
Engage in agile processes: Participate in sprint planning, daily stand-ups, and other agile methodologies to deliver projects in a fast-paced environment

Benefits

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).

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