Amazon-posted 8 days ago
Full-time • Mid Level
Seattle, WA
5,001-10,000 employees

The Live Operations Linear Support team are seeking a Systems Engineer to own the operation and end-to-end monitoring of linear TV on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centers to monitor every stage of the signal path. This role is responsible for key functions that occur pre-event, in-event, and post-event. Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Playback Testing Solutions builds tooling that enables builders across Prime Video to execute automation running on physical lab devices to ensure the quality of customer experiences and new features operate as designed.

  • Aid in the development and testing of operational tools that improve efficiency through automation
  • Ownership of monitoring systems and tools
  • Customer notification and workflow co-ordination with follow-up to maintain service level agreements
  • Creating and maintaining team specific knowledge-base articles and operational and training documentation
  • Assist in the training of new support staff as the team grows
  • Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
  • Deliver reports to senior leadership
  • Provide on-call support and act as point of escalation for high-severity issues
  • Experience in automating, deploying, and supporting large-scale infrastructure
  • Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
  • Experience with Linux/Unix
  • Experience with CI/CD pipelines build processes
  • Experience with distributed systems at scale
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