Live Streaming Studio Supervisor - MGM Grand

MGM Resorts International

124d

About The Position

As a Live Streaming Studio Supervisor, you’ll lead a unique and innovative virtual gaming experience. You’ll set the tone for a collaborative, high-energy team focused on guest service, entertainment, and adaptability. In this evolving role, you’ll supervise daily operations, uphold department and regulatory standards, resolve guest complaints, and support ongoing training, and employee engagement while helping shape the future of live streaming at MGM Grand.

Requirements

• Must be at least 21 years of age.
• High School Diploma, GED or equivalent.
• 1+ years of prior relevant experience in Hospitality, Entertainment, or front-facing guest service.

Responsibilities

• Supervises Game Presenters with a focus on delivering exceptional guest service while fostering a culture of cooperation, accountability, and professionalism.
• Assist in thoughtful hiring, onboarding, ongoing training, ensures departmental and regulatory compliance.
• Oversees Game Presenter shifts schedules for games to ensure consistent game coverage and appropriate staffing levels.
• Steps-in as a Game Presenter when needed.
• Promptly resolves guest issues, corrects any mistakes made by game presenters or caused by technical malfunctions, and addresses or escalates technical problems as they arise.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees