Live Chat Support Agent

Medical Marijuana Clinic

2h

About The Position

Medical Marijuana Clinic is seeking a professional and customer-focused Live Chat Support Agent to assist patients and website visitors through online chat. The ideal candidate will provide timely responses, answer general inquiries, schedule appointments, and ensure a positive customer experience while maintaining confidentiality and professionalism.

Requirements

• High school diploma or equivalent
• Previous customer service or live chat support experience preferred
• Strong written communication and typing skills
• Professional, patient, and empathetic attitude
• Basic computer knowledge and ability to multitask
• Strong attention to detail and organization skills
• Ability to work independently and as part of a team

Nice To Haves

• Experience in healthcare, wellness, or administrative support
• Familiarity with CRM or live chat software
• Problem-solving and conflict-resolution skills

Responsibilities

• Respond to customer inquiries through live chat in a prompt and courteous manner
• Provide general information about clinic services, appointment availability, and intake processes
• Assist patients with scheduling, rescheduling, and confirming appointments
• Guide customers through website navigation and online forms
• Escalate complex questions to the appropriate department when needed
• Maintain accurate records of customer interactions
• Follow company policies regarding privacy and confidentiality
• Deliver excellent customer service in every interaction

Benefits

• Competitive pay
• Flexible scheduling
• Paid training
• Growth opportunities
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED