Live Chat Agent

Waste Connections

1d•Onsite

About The Position

Waste Connections is seeking dedicated and proactive individuals to join our team as Temporary Live Chat Agents. This role involves handling customer and sales inquiries via our Live Assistance Station, an initiative aimed at evaluating its effectiveness as a customer communication channel and generating commercial sales leads. The dedicated shift for this role is 9:00AM–6:00PM, Monday through Friday, working fully onsite. Occasional flexibility to cover 11:00AM–8:00AM may be required based on business needs; this is expected to occur only a few times per year. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

Previous experience in customer service or sales, preferably in a remote or live chat environment.
Strong written communication skills.
Ability to work independently and manage time effectively.
Proficiency with basic computer operations and familiarity with live chat software.
Reliable internet connection and a quiet workspace.

Responsibilities

Respond to customer and sales inquiries exclusively via Live Chat.
Operate within the Live Chat application for an 8 hour shift.
Utilize our proprietary web applications to gather necessary information.
Forward all actionable items to Districts via ACE and email.
Maintain a high level of professionalism and customer service in all interactions.
Collaborate with team members to ensure consistent and efficient communication.