LIVE!-Call Center Customer Service Specialist

Trailwest Bank • Missoula, MT

262d

About The Position

TrailWest Bank is seeking a confident individual to fill a role in our Missoula Call Center as a Virtual Teller and Customer Service Representative. Are you a motivated individual, looking for an exciting career at a growing local community bank? If so, read on! The Customer Service Representative/ Virtual Teller position offers a competitive salary based on experience. Also, we have a generous benefits package that includes PTO, a 401k Plan, and paid holidays. With a seven day per week schedule and extended hours of operations, the Call Center has both full- and part-time shift options available.

Requirements

• High school diploma or equivalent.
• Demonstrated ability to accurately and efficiently process transactions.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Ability to maintain confidentiality.
• Must be willing to work digital branch hours, including evenings, Saturdays and Sundays.
• 1+ years of experience in a teller or new account sales/support position with a financial institution is preferred.

Responsibilities

• Displaying an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Providing prompt, efficient, and accurate service to customers while processing their transactions.
• Effectively assisting customers with a wide variety of transactions, account maintenance, troubleshooting online banking issues, and handling general inquiries and information requests.
• Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM).
• Handling email correspondence in a professional manner; responding to customer requests and inquiries promptly via email.
• Ability to balance and prioritize a variety of tasks and customer service issues.

Benefits

• Competitive salary based on experience.
• Generous benefits package including PTO.
• 401k Plan.
• Paid holidays.
• Full- and part-time shift options available.

What This Job Offers

• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED