Litigation Support Specialist 1

Steno

76d • $20 - $27

About The Position

In this role, you will be responsible for entering and reconciling client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders. You will ensure the timely completion of customer orders assigned to you, meeting service level agreements. Additionally, you will monitor and identify orders outside the service level and correspond with vendors to obtain updates. Prioritizing and monitoring rush assignments to ensure timely delivery and effective customer communication is crucial. You will maintain open lines of communication with customers to address issues, order updates, or new instructions, and monitor jobs on multiple databases to ensure timely status and fulfillment. Meticulous review of customer-submitted court documents in preparation for filing, service of process, or delivery for accuracy is required. You will also review and acknowledge special instructions and/or additional customer requests and ensure that these are appropriately communicated to vendors. Developing a solid understanding of filing and service of process requirements in the jurisdiction(s) covered is essential. Handling customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary, and managing any vendor issues and questions relating to orders assigned to you are part of your responsibilities. You will maintain accurate and concise notes of customer and vendor interactions and close and invoice customer requests.

Requirements

• Legal/litigation support background, specifically in preparation of legal documents.
• Familiarity with filing requirements and procedures for California Superior Courts.
• 2+ years of experience in customer service or handling legal documentation.
• Experience eFiling documents with LegalConnect, GreenFiling, or other eFiling portals.
• Experience with Legal CMS for service of process and court filings.
• Experience working with legal support vendors and process servers.
• Strong communication skills and comfort interfacing with all organizational levels.
• Ability to work through detailed processes efficiently and stay organized.
• Hold and maintain a CALSPro CCPS designation.
• Desire to work in a fast-paced, growing tech start-up.
• Reside in California or in a Pacific time operating location.

Responsibilities

• Enter and reconcile client and order information into databases.
• Ensure timely completion of customer orders, meeting service level agreements.
• Monitor and identify orders outside the service level and correspond with vendors for updates.
• Prioritize and monitor rush assignments for timely delivery and effective communication.
• Maintain open communication with customers regarding issues and updates.
• Monitor jobs on multiple databases for timely status and fulfillment.
• Review customer-submitted court documents for accuracy.
• Acknowledge special instructions and communicate them to vendors.
• Develop understanding of filing and service of process requirements.
• Handle customer inquiries and escalations, escalating when necessary.
• Manage vendor issues and questions related to assigned orders.
• Maintain accurate notes of customer and vendor interactions.
• Close and invoice customer requests.

Benefits

• Salary: $20 - $27/hour
• Health, Vision, & Dental Benefits - generous company-sponsored health plans.
• Wellness/Mental Health benefits for employees and families.
• Flexible Paid Time Off.
• Options of Equity.
• Access to a 401k through Guideline.
• Home office setup and monthly stipend for internet and phone costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees