Litigation Support Analyst, Hosting

TransPerfect • Washington, DC

1d

About The Position

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Who We Are: TransPerfect Legal (TL) is the industry leader in multilingual legal support services. Since 1992, we have been providing a comprehensive suite of solutions that facilitates every aspect of our clients' legal matters. From court reporting and e-discovery for litigation to virtual data rooms for M&A and bankruptcy cases, TL is a one-stop-shop for the global legal industry. As a specialized division of TransPerfect Inc., the world's largest privately owned language services provider, we are the only legal support services provider that also offers a full array of translation, interpretation, and other multilingual solutions. What You Will Be Doing: Provide technical Hosting support to Project Management Teams globally. Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies. Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case. Troubleshoot any tech-related issues; both internally and externally. Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs. Handle multiple projects and jobs to ensure deadlines are met. Ensure smooth transition of work between day and evening shifts. Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action. Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to. Perform other tech-based special projects or duties when required. Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR Create custom event handlers and Relativity Scripts to improve workflow Who We Are Looking For: Your experience includes: Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful. Knowledge of MS Office applications required. Ability to convey technical processes and terminology into easy to understand language Strong organizational skills. Excellent customer service skills. Strong written and oral communication skills. Available to work overtime, including evenings and weekends as needed. Available by phone or email when out of the office as needed. Ability to work well under pressure and meet tight deadlines. Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis. Desired Skills: Experience in litigation technology/vendor side preferred. Knowledge of SQL and/or Visual Basic Experience with LAW PreDiscovery or IPRO is a major plus. Experience with Concordance and Summation is a plus. Experience administrating Relativity. Where Your Career Is Going: At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect: For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values

Requirements

• Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
• Knowledge of MS Office applications required.
• Ability to convey technical processes and terminology into easy to understand language
• Strong organizational skills.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Available to work overtime, including evenings and weekends as needed.
• Available by phone or email when out of the office as needed.
• Ability to work well under pressure and meet tight deadlines.
• Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.

Nice To Haves

• Experience in litigation technology/vendor side preferred.
• Knowledge of SQL and/or Visual Basic
• Experience with LAW PreDiscovery or IPRO is a major plus.
• Experience with Concordance and Summation is a plus.
• Experience administrating Relativity.

Responsibilities

• Provide technical Hosting support to Project Management Teams globally.
• Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
• Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
• Troubleshoot any tech-related issues; both internally and externally.
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
• Handle multiple projects and jobs to ensure deadlines are met.
• Ensure smooth transition of work between day and evening shifts.
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
• Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
• Perform other tech-based special projects or duties when required.
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
• Create custom event handlers and Relativity Scripts to improve workflow

Benefits

• medical
• dental
• vision insurance
• 401k matching
• membership to child-care providers
• other TransPerks
• You even get your birthday off because let's face it, we're stoked that you were born.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees