Litigation Intake Specialist

Greystar•Arlington, TX

About The Position

This position is for a Litigation Intake Specialist for our enterprise legal and risk management team. The position will join a new Triage Tiger Team, which will manage the intake process and triage cases to the Greystar team member and/or provider that is best suited to resolve the issue. The Litigation Intake Specialist plays a critical role by evaluating legal documents to ensure they are properly identified, triaged, and sent to the correct legal, risk or operations team members and that deadlines are tracked and met for all lines of business.

Requirements

Bachelor’s degree is required
Paralegal certification is required
4+ years of litigation or risk management experience
Strong knowledge of litigation demand letters, claims, pleadings, and other documents with an understanding of time sensitivity for responses and an understanding of which matters need to be immediately elevated
Proficiency with Microsoft Office suite applications
Proficiency in Software as a Service (SAAS) systems
Strong leadership and team management skills
Excellent organizational, analytical and communication skills
Ability to work in a fast-paced environment
Ability to manage multiple priorities and ensure compliance under tight deadlines

Nice To Haves

Claims adjustment experience is a plus
Experience working with Legal Matter Management systems or docketing software is a plus

Responsibilities

Analyze the intake of legal letters, claims, complaints, letters of representation, and other legal matter documents.
Manage cases in a Legal Matter Management system to make sure matters are properly entered for tracking.
Review new TyMetrix cases in detail and assign them to team members on the risk and legal teams to make sure documents have been received and are being handled by the proper team members and track them to resolution.
Create and continuously improve standard operating procedure guide and standard messaging library to provide excellent and consistent service delivery
Support team members who are new users to a legal matter management system, and support projects related to triage of documents served on the company.
Identify opportunities for process improvement initiatives and knowledge management projects, and where appropriate, develop and establish best practices.
Ensure litigation deadlines, court dates, and related events are entered into the matter management system and tracked to deliver upon timelines.
Serve as a point of contact for litigation service issues between process vendor (CT Corp), litigation and risk team members.
Manage and resolve Tier 1 cases, use independent judgment to draft solution for Tier 2 cases, and escalate Tier 3 cases to legal partners or leadership for solutioning.
Clearly communicate with professional, accurate, and actionable email correspondence.
Prepare Key Performance Indicators to ensure strong service delivery.
Prepare reporting for senior management to ensure matters are being tracked and KPIs are being met.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.