Litigation Insurance Adjuster (Remote)

TruStage•Madison, WI

20h•Remote

About The Position

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Working independently and using specialized expertise, the Claim Litigation Consultant II will investigate, evaluate coverage and liability exposures, negotiate and resolve large and/or complex third-party litigated claim files. Claim Litigation Consultant II will provide credit unions with superior claims service, building and solidifying a strong partnership through proactive professional consultation and delivering optimal solutions to meet their needs on third-party litigated claims. They will also offer consultation on credit union risks and areas for loss prevention as a result of litigation. Collaborate with other claims and product experts to ensure the consistent handling of commercial insurance claims and will be accountable for decision-making regarding the appropriate use of investigators, experts and outside legal counsel. The incumbent will also be accountable for ensuring that recovery processes are integrated into the resolution of their claims.

Requirements

Bachelor’s Degree or equivalent experience
Minimum of 7 years claims experience with a focus on litigation
Must have demonstrated knowledge of policy coverage and interpretation skills
Dedicated to meeting the expectations and requirements of internal and external customers
Demonstrated problem solving skills.
Excellent verbal, written, and interpersonal communication.
Demonstrated ability to work independently, including working effectively in a remote office environment.
Strong experience in Microsoft Office Suite and web applications and general computer skills
Some travel required (mediations, trials and credit union visits)
Makes decisions in an informed, confident and timely manner
Strong organizational, time management and decision making skills
Easily adapts to new or different changing situations, requirements or priorities
Adjuster License and Continuing Education as needed

Nice To Haves

AIC, CPCU or other professional industry education a plus
Project management experience a plus

Responsibilities

Proactively manage litigation process on assigned claims to investigate, evaluate, and negotiate to resolution
Decide when external resources will be hired to conduct claim investigations, expert analysis or provide legal services
Collaborate with Underwriting, Risk Management, Actuarial and Legal staff
Proactively provide education and information to business partners and credit unions regarding risks and exposures, operations and efficiencies for credit unions and CUNA Mutual Group
Demonstration of effective interpersonal, leadership, negotiation, analytical and critical thinking skills
Provide timely reporting as dictated by claim handling guidelines
Understanding of applicable statutes, regulations and case law
Demonstrate knowledge of financial services operations
Handle claims in multiple states
Ensure maximum recovery or contribution are pursued