LIS Technical Analyst

Marshall Health Network

About The Position

Under the supervision of the Clinical Systems Supervisor, an incumbent in this class manages laboratory information systems in the Marshall Health Network facilities. Responsibilities involve analysis, design and implementation, including data gathering and analysis of methods and procedures; design recommendations in the form of user proposals, operational instructions, and computer program specifications; and implementation and support including systems testing. An incumbent must possess a high level of technical expertise to enable the technical application of computer analysis for this specialized system. Does related work as required. System Specific Duties and Responsibilities:

Requirements

Degree in Information Systems or related field required; or college level study.
Bachelor’s Degree in related field (As Described Above) + 1 year work experience
3 years education + 3 years work experience
2 years education + 5 years work experience
1 year education + 7 years work experience
0 college education + 9 years work experience
Thorough knowledge of the operations, functions, capabilities and objectives of laboratory information systems
Thorough knowledge of the principles of systems analysis, configuration, design, and testing
Good knowledge of the principles of data storage, data flow, and report generation
Good knowledge of applicable interface standards; good knowledge of principles of project management
Ability to analyze functional specifications and information to determine, recommend and plan the layout of computers and peripherals, or to modify existing equipment and systems, so that such systems operate efficiently and effectively
Ability to convey both orally and in writing the requirements, design, and operation of all components of the system
Ability to instruct in program procedure and system usage
Ability to establish and maintain effective working relationships
Ability to effectively use computer applications such as word processing, spreadsheets, calendar, email and database software; ability to communicate effectively, both orally and in writing; initiative; resourcefulness
Sound judgment; physical condition commensurate with the demands of the position

Responsibilities

Monitors and oversees the performance of the laboratory information system to ensure that is it functioning correctly and meeting the needs of the department
Implements all aspects of system requirements, including systems analysis, policy and procedure documentation, technical system testing and performance, and assist with user training
Manages the development and installation of computer or software upgrades from the point of evaluation, assisting with budgeting, proposal, testing, assist with project coordination, vendor execution of upgrade, quality control, and acceptance
Monitors automated interfaces, both instrument interfaces and interfaces with related hospital-wide computer systems, to ensure optimum accuracy, appropriate flow of data and timely turnaround and communication of results
Controls data storage and flow to ensure ongoing effective data retrieval and report generation systems, plans and forecasts data needs, and manages data storage in compliance with regulatory requirements demanding long-term storage of data and retrieval for patient care and report generation purposes
Evaluates software and makes recommendations regarding software upgrades and new modules
Develops software and designs software modifications necessary to meet reporting needs, or as required by new instrument interfaces or lab tests
Works with clinical staff to identify the functional capabilities of the specialized software applications, investigate causes of system malfunctions, troubleshoots source of errors
Monitors specimen tracking capabilities from collection through disposal, automated medical necessity checking for Medicare and managed care billing compliance, and point of care testing integration and outreach functionality
Assesses reporting needs, including operational, management, regulatory requirements, and ensures report generation needs of the department are met
Prepares test plans for system or software upgrades, coordinates and executes testing, prepares environments, and documents results
Acts as liaison with vendors and attends vendor training
Participates in integration of network configurations and system servers to ensure that design meets the system and disaster recovery requirements required by the laboratory
Acts as project manager for installation and maintenance of equipment and identification of functional capabilities of specialized software applications
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments
Accesses protected health information (PHI) in accordance with departmental assignments and guidelines defining levels of access (i.e. incidental vs. extensive)
Maintaining an adequate supply of “hot swaps” to provide for immediate downtime support and system backups
Perform other duties, as assigned
Oversees and manages lab specific printers and cassette printers and label printers
Ability to support solutions during and after regular business hours as secondary or tertiary help desk team
Ability to work independently
Attends meetings as request to help learn and support end users
Use positive language to promote system adaption and drive acceptance
Maintain good time management and report on progress of projects and other tasks
Don’t accept status quo as a standard. Strive for service excellence in continuing to build and improve processes.
Continues to grow in role to improve capabilities and set a positive example.