Liquor Manager - Full Time

Albertsons • Casper, WY

220d

About The Position

As a Liquor Department Manager, no one day is ever the same at Albertsons Safeway. To truly be successful in the position, the individual needs to be passionate about wines, beers and/or spirits, enjoy conversing with people, and take pride in delivering exceptional customer service with a willingness to learn about the products in our broad portfolio. Our customers are thirsting for help in the decision-making process, and you might be just the right person for the role.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the liquor department.
• Communicates with vendors on ordering and marketing strategies.
• Orders, receives, and breaks down supply loads.
• Stocks, displays, and rotates product in the liquor department to ensure quality, selection, eye-appeal, and proper inventory level to meet customer demands.
• Creates effective displays for mixers, beer, liquor, wine, and other related merchandise in the liquor department.
• Operates check stand equipment such as cash register and scanner to process customer orders.
• Handles customers relations and assists customers by answering questions on product quality and taking and filling special orders.
• Makes product suggestions and engages in suggestive selling.
• Makes intercom announcements.
• Ensures compliance with state and federal liquor sales laws and Company restricted sales and loss prevention policies.
• Monitors inventory and space security.
• Supervises, motivates, trains, and participates in the hiring of liquor personnel.
• Monitors associate performance and recommends personnel actions such as hiring, firing, layoff and disciplinary action.
• Schedules personnel to ensure adequate coverage, service level and meeting of budgetary goals.
• Supervises the day-to-day functions of the liquor department to achieve customer service, and sales and profit objectives.
• Conducts daily inspections of the liquor department and initiates corrective measures to ensure compliance with maintain in stock conditions, sanitation, safety, and security requirements.
• Assists with all liquor duties such as: cleaning, stocking, storage, and customer service.
• Implements effective promotional and seasonal displays.
• Controls shrink and expenses.
• Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Follows Company transmittal procedures.
• Maintains records on ad items movement.
• Takes inventories and maintains accurate department records.
• Maintains and organizes sales area, backroom, and cooler.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Follows Company policy in pricing and handling reduced-to-clear items.
• Answers and responds to incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Reviews MicroStrategy reports to best determine movements on items within subcategories, to make the best business decision on display and shelf qualities.
• Ensures that all associates are trained and instructed in the proper performance of work duties.
• Monitors associate performance and reports observations to the Store Director.
• Resolves associate complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers