The Liquor Cabinet Store Representative

Hotel Indigo • Vancouver, WA

8d • $18

About The Position

The TLC Representative is responsible for accepting payment for products and alcoholic beverages and making proper change for guests. They are also responsible for assisting guests/customers with recommendations and having general knowledge of products.

Requirements

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Food Handler’s Certification.
• M.A.S.T. WA State Liquor License.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multitask.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

• Customer service and sales experience preferred.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards).
• Always comply with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a friendly and warm demeanor.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Always comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Collect money and/or credit cards from guests and make correct changes.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Greet guests at in a timely manner.
• Perform opening and closing duties according to established side-work checklist
• Be attentive of guests’ needs and assist in providing a pleasant experience.
• Have a thorough knowledge of menus and current specials in all applicable outlets.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.
• Ensure quality control of menus regarding cleanliness and appearance.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Benefits

• All benefits are available post introductory period of 90 days.
• Full-Time associates (30+ hours/week) Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked).
• Paid Vacation per MKM policy after one (1) year of service (+16 hours/year, maxing up to 48 hours).
• Qualify for Medical, Dental and Vision insurance.
• 6 Paid Holidays a year.
• IHG team member benefits.
• Part-Time associates Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked).
• 6 Paid Holidays a year.
• IHG team member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED