Lippincott - Senior Director, Staffing & Resource Management

Marsh McLennan • New York, NY

103d • $190,000 - $220,000 • Hybrid

About The Position

As the Senior Director, Staffing & Resource Management, you will maintain oversight of all US resourcing needs across Lippincott's consulting teams. In this role, you will be responsible for allocating our team members and freelancers appropriately, creating teams that enable successful client engagements, championing the growth and development of our consultants, and contributing to firm profitability through effective resourcing practices. You will partner with US Practice heads and other areas of our business, including Finance, Growth & Business Development, and People Services to monitor and influence team member activity, share learnings about employee development, and identify skillset, training, and hiring needs. In some cases, you may oversee or assist with the recruiting process. You will also work closely with project managers to maximize alignment between staffed allocations, utilization, and project budgets to ensure resources are optimally deployed, helping improve the accuracy of regular business forecasting. Under your leadership, our consulting teams will be well-allocated on project work that drives firm revenue and makes use of their existing skillsets, while providing opportunities for growth and development. Our leaders will have the data they need to make informed project management decisions related to team structure, and our teams will gain a clear understanding of how their time should be spent, and how to communicate changes that enable us to serve all project needs.

Requirements

• Minimum of 15+ years of relevant professional experience in a fast-paced and dynamic client services business environment.
• Experience in management consulting.
• Proven track record of building a high performance staffing and capacity planning function in a professional services environment.
• Demonstrated ability to balance shifting work demands in a challenging environment.
• Experience of understanding, balancing, and satisfying numerous stakeholders at different levels in the organization.
• Proven capability to cultivate relationships at all organizational levels.
• Experience in developing and utilizing analytics to inform sound recommendations and decisions.
• Strong track record of successfully delivering complex projects.
• Proven ability to successfully nurture and grow a high-performance team culture.

Nice To Haves

• Experience in multinational or matrixed organizations with diverse and complex workforce dynamics.
• Demonstrated ability to drive cultural change and foster an inclusive workplace environment.
• Proactive, adaptable, and strategic thinker, with strong detail orientation.
• Strong customer focus and sense of urgency.
• Ability to work fully independently, while also being part of a highly collaborative team.

Responsibilities

• Lead the end-to-end staffing process for all US client engagements, from initial new business pursuits through active project delivery and changes in scope.
• Allocate team members to projects, balancing project budget, consultant skillsets and billable rates, and individual development needs and goals.
• Serve as an advisor to senior leaders, team leads, and project managers when solutioning for their staffing requirements.
• Lead regular staffing meetings to resolve allocation conflicts, manage competing project priorities, and ensure staffing decisions are made efficiently and transparently.
• Help analyze project and resource burn rates against staffed allocations and establish processes for identifying intervention points.
• Source and staff freelancers to client projects, building our network of trusted third-party contributors.
• Liaise with geography leads and staffing managers in EMEA and APAC to staff multi-office teams.
• Provide Practice Area leads, Senior Partners, and the Growth & Business Development team with a clear, regular view on staffing assignments, capacity, and needs.
• Identify opportunities to improve the efficiency and effectiveness of the staffing function through process refinement.
• Develop and distribute the monthly Outlook Dashboard to our global Senior Partner and Partner teams.
• Train and manage a junior team member who can support day-to-day staffing allocation needs.

Benefits

• Health benefits
• 401K savings
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree