Lip Lab Lead - Boston Seaport
About The Position
More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story. If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then the Color Expert role at Lip Lab is the perfect opportunity for you!
Requirements
- 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
- Excellent communication and problem-solving abilities
- 2+ years’ experience in retail, hospitality, or a related field
- Passion for customer service and a positive attitude
- Ability to multitask and prioritize tasks effectively
- Strong organizational and time management skills
- Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
- This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.
Responsibilities
- Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.
- Managing the appointment booking process, ensuring smooth operations and guest satisfaction.
- Creating a positive and energetic atmosphere that encourages creativity and self-expression.
- Leading and motivating a team of Color Experts to deliver exceptional service.
- Providing effective onboarding and ongoing training to ensure team members are well-equipped.
- Coaching and developing team members to reach their full potential.
- Monitoring team performance and implementing strategies to improve results.
- Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Ensuring compliance with company policies, procedures, and safety standards.
- Managing store supplies and inventory to optimize stock levels and minimize waste.
- Troubleshooting technical issues and implementing solutions to maintain operational efficiency.
Benefits
- Competitive pay and tips!
- Paid time off and holidays
- Fantastic employee discount
- Opportunities for career growth and development
- A fun and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
