Lip Lab Lead - Boston Seaport

Kendo Brands, Inc.Boston, MA
1d$20 - $22

About The Position

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story. If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then the Color Expert role at Lip Lab is the perfect opportunity for you!

Requirements

  • 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
  • Excellent communication and problem-solving abilities
  • 2+ years’ experience in retail, hospitality, or a related field
  • Passion for customer service and a positive attitude
  • Ability to multitask and prioritize tasks effectively
  • Strong organizational and time management skills
  • Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
  • This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

Responsibilities

  • Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.
  • Managing the appointment booking process, ensuring smooth operations and guest satisfaction.
  • Creating a positive and energetic atmosphere that encourages creativity and self-expression.
  • Leading and motivating a team of Color Experts to deliver exceptional service.
  • Providing effective onboarding and ongoing training to ensure team members are well-equipped.
  • Coaching and developing team members to reach their full potential.
  • Monitoring team performance and implementing strategies to improve results.
  • Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Ensuring compliance with company policies, procedures, and safety standards.
  • Managing store supplies and inventory to optimize stock levels and minimize waste.
  • Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

Benefits

  • Competitive pay and tips!
  • Paid time off and holidays
  • Fantastic employee discount
  • Opportunities for career growth and development
  • A fun and supportive work environment

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service