Contractor role will be responsible for following existing processes dealing with VCMTS and RPHY turn ups across the country. Engineer is part of the NGAN Operations team that is responsible for vCMTS Platform Stand up – Software installation, system and network maintenance • Change implementation – system upgrades, RMA, automation (scripting) • Problem Management – Identify service impacting trends and work with the development teams to implement long term solutions. • Incident Mitigation – On call rotation to mitigate incident. Work is performed in a 24/7 ops environment. Must be available to work weekends and holidays on an on call calendar rotation basis, like rest of the team. Work related experience 3+ years of production operations experience in a 24x7 Environment. Strong understanding of the following technologies: 1) Unix/Linux Environments 2) Scripting and automation (bash, python, etc…) 3) Proven experience and skill with network troubleshooting and configuration (Certifications - CCNA / JNCIA optional) 4) Proven experience and skill with server hardware and software troubleshooting. • Kubernetes, Jenkins, Ansible and Git experience is a plus. • Experience building and replacing system hardware. • Experience defining, implementing, and monitoring IT services is a plus. • Exposure and familiarity with new product integration. 5) Network troubleshooting and configuration (Juniper, Arista or Cisco Networking devices) 6) Work with Product and Project Management to integrate and operationalize new products. 7) Handles incident mitigation for the virtual cable modem termination systems (vCMTS). • Partners with internal regional engineering teams to identify product reliability improvements and build automation tools. • Change implementation duties will include system upgrades, risk management, automation (scripting in Python, Bash, etc.). 8) Participates in on-call rotation with rest of the team. Must be willing and able to work after regular business hours (this can include weekends and holidays) Responsibility: - Responsible for design development implementation and analysis of technical products and systems. - Performs engineering design evaluations. May develop a range of products. - Recommends alterations to development and design to improve quality of products and/or procedures. - Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. - Responsible for troubleshooting diagnosing and fixing production software issues. Development of monitoring solutions performing software maintenance and implementing solutions - Develop standards and procedures for measuring product quality and release readiness - Make recommendations related to testing techniques and processes Skills: - Bachelor's degree in engineering and 3 to 6 years of experience in the field or in a related area. - Knowledge of commonly-used concepts practices and procedures within a particular field. - Experience automating the deployment of software using tools such as Puppet Chef and Ansible - Experience of Jenkins for continuous integration - Ability to utilize and work with a large variety of open source technologies and tools - Experience with systems and IT operations - Data management skills with an emphasis in automation tools - Experienced with revision control systems including branching and tagging strategies using Github - Able to build strong relationships with QA and Software Engineers in an operational capacity to maintain continuous delivery of critical systems - Experience provisioning and managing applications in both virtual and cloud infrastructures AWS and Openstack preferred - Strong skillset in deployment and network operations or sys-admins who have experience in scripting and coding - Container experience in Docker and Kubernetes
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Career Level
Mid Level