Linkage Navigator

Endeavor Health Services • Buffalo, NY

1d • $21 - $27

About The Position

The Linkage Navigator operates in a unique capacity to support the whole-person health model of service delivery implemented at Endeavor Health Services. The role fulfils a care coordination and case management role to support the person’s overall health and wellness. The Linkage Navigator will act as a liaison between the person served and their care team including but not limited to their clinician, peer, nurse, clinical pharmacist, and provider. The role will work to address access to care, social determinants of health, and gaps in care within this team-based approach. Responsibilities include the following: Participates and contributes to the work of a collaborative, multi-disciplinary team to achieve the person’s treatment goals and whole-person health. Obtains familiarity with current services, programs, locations, and specialty areas across Endeavor and external community providers. Utilizes program eligibility criteria, alongside documented assessments and screening instruments to link people with the appropriate service within Endeavor and/or external providers. Empowers the person to achieve maximum independence through support and assistance, as appropriate. Reduces barriers to treatment by managing and monitoring a person’s identified referral status and linkage, helping the person schedule their appointment and obtain transportation if necessary. Facilitates a person’s access to social services, preventative health services, screenings, and other interventions, including immunizations, cancer screenings, substance use, food insecurity, etc. Communicates frequent updates to the referring staff member(s) regarding the person’s linkage status and works to obtain records from any external providers. Performs the CMHS National Outcome Measures (NOMS) Client-Level Services Tool with people served when not previously collected by another member of the multi-disciplinary team. Supports the collection of satisfaction surveys for clients served by various programs and services to identify opportunities for continuous quality improvement. Demonstrates a working knowledge of social determinants of health alongside physical and behavioral health diagnoses and their potential symptoms. Develops proficiency with the agency's electronic health record and other required systems to document within the systems in a timely fashion.

Requirements

• All education and experience will be considered
• To perform this job successfully, an individual should have some knowledge of electronic health records and Microsoft Office.

Nice To Haves

• Bachelor’s degree in social work, psychology, public health, or another health care related field will be preferred.
• One to three years’ experience providing care coordination or customer services is also preferred.

Responsibilities

• Participates and contributes to the work of a collaborative, multi-disciplinary team to achieve the person’s treatment goals and whole-person health.
• Obtains familiarity with current services, programs, locations, and specialty areas across Endeavor and external community providers.
• Utilizes program eligibility criteria, alongside documented assessments and screening instruments to link people with the appropriate service within Endeavor and/or external providers.
• Empowers the person to achieve maximum independence through support and assistance, as appropriate.
• Reduces barriers to treatment by managing and monitoring a person’s identified referral status and linkage, helping the person schedule their appointment and obtain transportation if necessary.
• Facilitates a person’s access to social services, preventative health services, screenings, and other interventions, including immunizations, cancer screenings, substance use, food insecurity, etc.
• Communicates frequent updates to the referring staff member(s) regarding the person’s linkage status and works to obtain records from any external providers.
• Performs the CMHS National Outcome Measures (NOMS) Client-Level Services Tool with people served when not previously collected by another member of the multi-disciplinary team.
• Supports the collection of satisfaction surveys for clients served by various programs and services to identify opportunities for continuous quality improvement.
• Demonstrates a working knowledge of social determinants of health alongside physical and behavioral health diagnoses and their potential symptoms.
• Develops proficiency with the agency's electronic health record and other required systems to document within the systems in a timely fashion.

Benefits

• medical
• dental
• company paid vision
• company paid life, AD&D, and Long Term Disability
• voluntary life, AD&D, and Short Term Disability
• 401 (K) retirement savings plan with company contribution
• 10 paid holiday
• generous paid vacation
• paid sick time
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed