LINK Operations Facilitator - Jackson, MS

Canopy Children's Solutions • Jackson, MS

3d

About The Position

This position is responsible for developing and increasing the proficiency and productivity of the organization’s LINK workforce through quality training and professional development based on the organizational mission.
The LINK Operations Facilitator will oversee training programs, event coordination, and volunteer management for staff, supervisors, and volunteers.
With a strong focus on collaboration, the LINK Operations Facilitator will effectively communicate and coordinate statewide initiatives, including planning events, managing supplies, and maintaining schedules.
Support volunteers and interns, fostering a positive and productive environment.
The LINK Operations Facilitator also serves as a key liaison between staff, leadership, and external partners to ensure alignment with organizational goals and smooth operations.
This role requires excellent multitasking, problem-solving, and interpersonal skills to drive success across various programs and activities. The ideal candidate will be a proactive leader who thrives in a dynamic, fast-paced environment.

Requirements

• Bachelor’s Degree with at least two years of relevant experience managing widespread solution operations. A minimum of one year of learning and development experience is required. Exceptional time management skills, with the ability to prioritize tasks and meet deadlines effectively. Excellent written and verbal communication skills, including comfort with public speaking and presenting in front of groups. Proficient in computer applications with strong analytical abilities to assess data and drive decision-making. Ability to work independently while collaborating with LINK leadership and state-wide teams.

Responsibilities

• Schedules new hire and annual training as needed to meet training plan requirements set by L&D manager
• Travel to office sites to oversee mandatory annual training sessions as needed.
• Distribute and collect course evaluations, record evaluations, and review evaluation results with appropriate staff to continuously improve and enhance future trainings.
• Produce required or requested reports — training audits, individual staff training records for regulatory audits, reports including results of training evaluations, and additional reports as needed, such as Excel spreadsheets.
• Conduct ongoing assessments of staff training needs and preferences through formalized surveys, evaluation forms, meetings, and informal staff feedback.
• Creation of PowerPoints, handouts, and other training materials in coordination with the ODT trainers, subject matter experts, and the Advancement Department
• Organization & management of digital training assets
• Complete word processing or typing assignments within the given deadline.
• Assist with updating manuals, flow charts, KPI’s and other documents as needed yearly.
• Assist with meetings as needed, such as ordering lunch, reserving rooms, making copies, etc.
• Maintain close contact with AP Grants Manager and Directors to ensure accurate compliance with grants regulations and budget before ordering supplies.
• Purchase and complete supply orders for community-based solutions.
• Purchase and maintain an inventory of office supplies for the 1900 office complex.
• Complete accounting functions to ensure orders are processed and paid on time.
• Complete record of charge forms for credit card statements for directors, as needed
• Attend Organizational Development and Training staff meetings.
• Participate in other committees, as assigned.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees