Link Care Coordinator

Becton Dickinson Medical Devices • Seattle, WA

7d • $25 - $38 • Onsite

About The Position

The Care Coordinator will be responsible developing a long-term relationship with our patients to effectively enroll them in the Link program or refer them to a participating provider. This role will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that they will be accountable for ensuring the patient’s enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. At BD, we are the makers of possible, advancing the world of health through our innovative medical technology solutions. We are seeking a dedicated Link Care Coordinator to join our team and contribute to our mission of improving lives. In this role, you will play a vital part in providing exceptional customer service and support to our patients and healthcare professionals.

Requirements

• High School Diploma or equivalent; one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Applications, Access, or other database software.
• Ability to learn and utilize call center telecommunications software.
• Knowledge of medical supply publications, technical procedures, and training tools.
• Ability to effectively communicate, both verbally and in writing, with customers and colleagues.

Responsibilities

• Articulate the features and benefits of our Home Care product line for Urology, as well as ancillary urology product lines.
• Complete initial intake and follow-up calls with patients, identifying and resolving concerns within the process or product.
• Coordinate communication and documentation with patients, Territory Managers, and Physician offices.
• Maintain departmental call volume requirements, including inbound and outbound calls.
• Uphold BD Home Care's philosophy of professional excellence, teamwork, and integrity.

Benefits

• BD offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
• We value diversity and are committed to creating an inclusive environment where all individuals can thrive.
• At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees