Linguist and Software QA specialist

Focuskpi • Plano, TX

103d • $30 - $35

About The Position

FocusKPI is seeking a Linguist and Software QA specialist on a W2 basis to join one of our clients, a high-tech SaaS company. The work location is Plano, TX, with a hybrid schedule of 4 days a week. This is a 12-month contract position with a pay range of $30/hr to $35/hr. Please note that no C2C resumes are considered.

Requirements

• 1-3 years of software development experience required.
• A BS in Computer Science/Engineering or a related field is required.
• An MS in Computer Science/Engineering or a related field is preferred.
• Ability to speak English fluently and record audio to improve product quality.
• Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models.
• Intermediate level Android experience required for developing small apps for testing.
• Experience in software QA is desirable.
• Experience in ML/AI systems is desirable.
• Experience in the Mobile/Telecom industry is desirable.
• English and Spanish (business proficiency) speaking/reading/writing ability preferred.
• Proven experience working with QA test plans, manual/automated test execution, and managing defects/issues.
• In-depth knowledge of product quality management and development, and QA lifecycles.
• Familiarity with LLMs and prompt engineering tools.
• Familiarity with ML concepts, NLP, and evaluation techniques (e.g., BLEU, TER, COMET).
• Passion for learning and keeping up with evolving technologies.
• Excellent communication skills required.

Nice To Haves

• Self-motivated and driven.
• Proactive and able to engage with multiple teams in multiple locations.
• Can-do attitude and willingness to do whatever it takes to complete the job.
• Excellent multitasking skills.
• Takes responsibility for tasks and drives projects to completion.

Responsibilities

• Expand tool utilization to ASR / Bixby to scale/expand MQL TC data sets.
• Promote engineering on some of the internal platforms.
• Support and drive NMT improvements, particularly in Spanish translation.
• Ensure successful execution of multiple projects simultaneously.
• Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
• Evaluate defects/issues based on market impact and product specification.
• Communicate high-priority risk defects/events to middle and upper management.
• Prioritize and manage multiple projects in a fast-paced environment.
• Maintain up-to-date knowledge of competitive trends in the voice quality market.
• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information.
• Communicate with internal/external teams professionally to build and maintain rapport.
• Conduct usability testing across platforms to identify friction points and accessibility issues.
• Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
• Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
• Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
• Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
• Define metrics and standards for prompt performance.
• Work closely with ML/NLP engineers to provide feedback on model behavior from a QA and UX standpoint.
• Automate prompt validation where possible using internally generated tools.
• Support continuous improvement of UX and AI feature integration through data-driven QA practices.
• Document test cases, user flows, and prompt strategies for internal reference and training.
• Evaluate model output quality across diverse scenarios and edge cases.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree