Linen Manager-New Brunswick, NJ

HCSC•New Brunswick, NJ

1d•Onsite

About The Position

HCSC linen services is an innovative provider of textile programs and services to the healthcare community. Our services directly impact the health and safety of the patients by providing healthcare facilities with top-quality linen services. We sort, process, and deliver linen for every healthcare need. We are seeking an Onsite Linen Manager to support HCSC at St. Peter's University Hospital in New Brunswick, NJ. In this fast-paced position, you'll deliver high-quality customer service to both internal and external stakeholders by leveraging comprehensive knowledge of company products and programs. This role requires strong communication and collaboration within the customer service team, while serving as a key liaison between customers and laundry operations to ensure efficient service delivery and customer satisfaction.

Requirements

High school diploma or GED
2 4 years of leadership experience with direct staff supervision.
Strong customer service and account management experience in client-facing roles.
Excellent written and verbal communication skills, including professional phone etiquette.
Proficient in Microsoft Office (Outlook, Word, Excel).
Experience working with senior leadership and cross-functional teams.
Knowledge of inventory control, data analysis, and operational reporting.

Nice To Haves

2+ years' experience in a commercial laundry/linen or hospital setting

Responsibilities

Supervise and support assigned HCSC staff on-site, including coaching, conflict resolution, disciplinary actions, and participation in hiring decisions.
Serve as the primary liaison between customers, laundry operations, and corporate management to address concerns and ensure service quality.
Conduct routine service calls, promote programs and products as an account manager, and maintain strong customer relationships.
Perform linen quality assessments and provide recommendations for cost control and service improvements.
Manage garment and VIP programs, including inventories and replacement planning.
Oversee inventory control and analyze linen usage, shipping, and distribution to optimize efficiency and reduce waste.
Prepare and deliver regular and ad hoc reports, including service call documentation and operational analyses.
Coordinate and lead meetings, including hospital linen committees and staff in-service training sessions.