Line Tech Supervisor

Mystic Jet Center, LLC•Ronkonkoma, NY

29d

About The Position

The Line Technician Supervisor (LTD) attends to all service needs as they relate to and transient aircraft, catering to the needs of the jet owners, guests, and crews. While a LTS's main job duties are focused upon the technical services provided to the aircraft (fueling, towing, parking, basic cleaning, etc.), exceptional customer service skills are vital for the successful completion of this role. The LTS ensures that every arriving /departing aircraft receives all ground support services in a timely fashion with high energy and a smile.

Requirements

Strong verbal and written communication skills
Exceptional mathematical skills
Valid Driver's License
Physically able to stand or walk for long periods of time

Nice To Haves

Previous customer service experience preferred.
Basic knowledge of various aircraft types and servicing a plus.

Responsibilities

Must understand and exemplify what it means to be a partner at Modern Aviation.
Promotes and always maintains a positive image of Modern Aviation, to all personnel, members, volunteers, vendors, and the community.
Ensures a safe operation by actively participating in the IS-BAH safety program: mitigating hazards, protecting customers, staff, and equipment from harm.
Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
Responsible for the movement, placement, storage, de-icing, and fueling of an aircraft.
Operate a wide variety of aircraft ground support equipment.
Exemplifies ramp awareness regarding aircraft, debris on the ramp or impending inclement weather procedures.
Perform work with minimal supervision.
Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
Performs other duties deemed necessary and assigned by shift-lead, shift-supervisor, or Line Manager.
Understands that this position may expose the partner to hazardous noise levels, chemicals, fumes, machinery, and inclement weather.
Responsible for all aircraft and ramp coordination during assigned shifts
Delegate and assign duties to qualified personnel, monitor progress, and assess results
Responsible for monitoring work of the LSTs on duty during your assigned shifts
Assist Line Manager with training/mentoring new employees
Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Manager's absence
Maintains shift reports and related paperwork
Fill in for the Line Manager when she/he is not on duty