Line Service Technician

Cirrus•Alcoa, TN

13h

About The Position

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com . Job Summary The Cirrus Aircraft Ground Support Agent ensures every guest receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. He or she participates in fueling and servicing aircraft, along with accommodating other guests’ needs while adhering to the Cirrus Service Culture Handbook. Secondary duties include assisting Flight Operations with fleet administrative duties, including aircraft tracking, scheduling and maintenance tracking, inventory tracking and supply ordering. This position will have a schedule of Friday-Monday, 8:00am to 6:30pm

Requirements

High school or equivalent combination of education and experience is required.
Excellent customer service and written and verbal communication skills required .
A good understanding of Microsoft Word, Excel, Access, and Outlook is required.
Applicant must be able to work as part of a team, as well as individually.
Applicant must possess a valid driver’s license.

Responsibilities

Provide the highest level of safety and service possible in a dynamic and challenging work environment.
Marshall incoming aircraft and provide a warm welcome to guests.
Assist guests with luggage and record guests’ needs in a professional manner.
Park and secure aircraft as appropriate after guests’ needs have been met.
Oversee every aspect of aircraft readiness for guests and Flight Operations personnel.
Service fluids, oxygen, and tires.
Update aircraft databases and provide assistance with flight data subscriptions.
Operate and maintain fuel trucks, aircraft tugs, and company vehicles.
Maintain fueling and customer records in CRM software.
Assist with aircraft delivery preparation.
Organize and maintain Line and Flight Operations equipment inventory.
Assist with general cleaning of Cirrus facilities.
Maintain airfield cleanliness and readiness.
Perform other duties as requested, directed or assigned.

Benefits

401(k) Plan : Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
Employer-Paid Coverages : Group term life, short- and long-term disability insurance.
Comprehensive Health Coverage : Medical, vision, dental, with additional dependent coverage options.
Free Health Tracking : With rewards for meeting health goals.
Generous PTO : 100 + hours accrued within the first year.
Employee Referral Bonus : For referring talented candidates.
Career Development : Tuition reimbursement and professional growth opportunities.
Exclusive Discounts : Access to partner and marketplace discounts.
Community & Engagement : Company and employee clubs at various locations.
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!