Line Service Supervisor

Sheltair Aviation • Jacksonville, FL

271d

About The Position

We at Sheltair are committed to excellence — a philosophy that can be seen in everything we do. Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery. The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers. The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary. In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians. An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers. Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage. In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary. The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance. The LSS must be able to accommodate long hours during busy periods and special event periods.

Requirements

• A High School diploma or GED.
• A minimum of one to three years' relevant experience in related field.
• Strong interpersonal, communication, organizational and customer service skills.
• A valid driver's license.
• Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage - must be able to lift up to 50 lbs.
• Clean background check and drug screen.

Responsibilities

• Lead, supervise and coordinate the activities of line service technicians.
• Provide aircraft refueling and exceptional customer service.
• Ensure compliance with company policies and safety regulations.
• Train new employees and assign duties to direct reports.
• Maintain fuel inventories and ensure safe and efficient use of equipment.
• Order supplies and equipment as necessary.
• Ensure new procedures are followed and information is communicated to technicians.
• Represent Sheltair positively and professionally to customers.
• Assist with ramp operations such as towing, wing-walking, directing and parking aircraft.
• Provide input regarding staffing, scheduling, training, rewards, and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED