Line Service Ramp Controller I

Clay Lacy Aviation

15d•$32 - $37•Onsite

About The Position

As a Line Service Ramp Controller at Clay Lacy Aviation's premier FBO in Santa Ana, you’ll be at the heart of the action—coordinating ramp and hangar operations with precision, efficiency, and a commitment to excellence. This role isn’t just about managing logistics; it’s about creating seamless, first-class experiences for aircraft, crews, and clients while upholding our industry-leading standards of safety, service, and innovation. You’ll play a vital role in ensuring smooth operations, all while embracing Clay Lacy Aviation’s vision, mission, and values to foster a dynamic team environment.

Requirements

Regularly walk, stand, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, reach with hands and arms, talk, and hear.
Occasionally lift and/or move up to 50 pounds
Excellent communication and interpersonal skills
Team-oriented dedication to great customer service and the ability to inspire that commitment in others.
Thorough knowledge of the general aviation industry, aircraft makes and models, and ground support suppliers.
Strong understanding of ground handling safety programs.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Should have general working knowledge of Microsoft Office Suite
Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.
2 plus years of experience as a Line Service Ramp Controller I or related experience.

Nice To Haves

Associate degree or equivalent experience preferred.

Responsibilities

Promotes and fosters a safe and secure operating environment
Promotes and adheres to all FBO SOP’s
Provides support to FBO operations to include aircraft movement, refueling, marshalling, and hangar organization while maintaining a high level of internal and external customer service.
Assists the Ramp Operations Manager and FBO Quality Manager in frequent formal and informal audits of ramp condition, hangar inventory, fuel quality control, and other Line Service and FBO activities.
Participates in twice-daily interdepartmental meetings at the MRO facility.
Maintains proficiency in all duties of a Line Service technician.
Acts as a Tow Lead when operationally appropriate.
Monitors fuel inventory and orders fuel when appropriate
Assists with monitoring “Red Flag” accounts and ensures that their experience with the FBO is without incident.
Works closely with FBO management on day-to-day operations
Performs all regular duties of a Line Service Technician.
Answering phone calls and assisting with reservations