Line & Ramp Services Agent

Jet Aviation • Bedford, MA

21d • $39,000 - $56,000 • Onsite

About The Position

This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you'll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key. Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you'll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight. This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in Bedford, MA where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.

Requirements

• A High School Diploma, GED, or equivalent education.
• A valid driver's license and a strong sense of responsibility.
• Basic English communication skills (B1 level or above).
• A courteous, respectful attitude and a reliable work ethic.
• Willingness to work flexible hours — rain or shine.
• Must be able to handle the demands of an active, on-the-move role.
• A strong eye for quality and a natural focus on customer service.
• The ability to stay cool, calm, and collected under pressure.
• Someone who takes pride in doing things right, enjoys working outdoors.

Nice To Haves

• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred, but not required.

Responsibilities

• Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Benefits

• Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Tuition Reimbursement for approved CE pursuits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED