Line & Ramp Communications Coordinator
About The Position
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary The Line and Ramp Communications Coordinator is responsible for efficiently coordinating and facilitating all communications between customers, flight crews, and ground operation to ensure a seamless service delivery. The role requires a thorough understanding of Jet Aviation's policies and procedures to meet and exceed customer expectations while supporting the operational requirements of their aircraft.
Requirements
- High school diploma or GED, or one year of related experience and/or training in the line and ramp field.
- Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals.
- Strong oral and written communication skills.
- Ability to write routine reports and correspondence clearly and effectively.
- Comfortable speaking confidently before groups of customers or employees.
- Competent in computing rates, ratio, and percentages, as well as drawing and interpreting bar graphs.
- Skilled in resolving problems involving several concrete variables in standardized situations.
- Flexibility to work varied schedules, including nights, weekends and holidays.
- Ability to perform daily duties independently without direct supervision.
- Must obtain a Teterboro Airport ID Badge within 30 days of employment.
- Demonstrates strong personal values aligned with Jet Aviation's core values (Trust, Honesty, Alignment, Transparency).
Nice To Haves
- Experienced with Microsoft Excel is preferred but not required.
Responsibilities
- Respond promptly to radio calls from aircrafts, accurately disseminating information such as arrival/ departure times and required services to the appropriate departments.
- Track aircraft arrivals and departures using Passur Software, ensuring data accuracy.
- Liaise with Customs and Border Patrol regarding international arrivals and departures to facilitate smooth processing.
- Maintain precise and up-to-date records of all aircraft arrival and departure information.
- Build and sustain strong professional relationships with all aircraft pilots to support operational efficiency.
- Generate daily and monthly reports for management and team members to support decision-making.
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.
Benefits
- Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
- Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards
- Annual Merit Increase opportunity; annual bonus potential up to 5%
- Tuition Reimbursement for approved CE pursuits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
