Line Monitor

GCA Services Group-posted 9 months ago
$16 - $16/Yr
Full-time • Entry Level
Providence, RI
Administrative and Support Services
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ABM is hiring a Line Monitor at our T. F. Green Airport. The Airport Line Monitor provides assistance and information to airport passengers. This position is full-time and may be scheduled for weekends and holidays when needed. Employees will receive time and a half on Sundays and observed holidays, and free parking is available for ABM employees.

  • Acts as a Welcome Ambassador for arriving passengers
  • Greets and engages with passengers in and around the terminal area to help with directions, flight information and general inquiries
  • Explains to passengers what services are available to them at the airport
  • Provides assistance to Porter's Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments
  • Assists with baggage as required, including pushing baggage carts
  • Monitors and enforces carry-on baggage size requirements in accordance with Porter's carry-on baggage control program
  • Manages passenger lines at check-in to ensure a smooth, orderly, and efficient flow of passengers during peak times
  • Provides assistance to passengers using Porter kiosks to check-in
  • Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • Transfers and distributes wheelchairs between mainland and Airport Terminal
  • Assists with re-stocking check-in and gate positions
  • Provides ground transportation or curbside assistance
  • Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies, and promotes the Company Safety Policy
  • Other duties as assigned
  • Must be 18 years of age or older
  • Must have Customer Service Experience
  • 1 year of similar work experience
  • Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)
  • No high school diploma, GED or college degree required
  • No experience required and on the job training provided
  • Free parking for ABM employees
  • Comprehensive benefits package
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