Line Customer Service Representative (Contingent) - 7x7 - Houma, LA

Bristow Group • Houma, LA

116d

About The Position

The Customer Service Representative (Contingent) position involves assisting with the proper tagging and storage of baggage and cargo within the baggage holding area. The role requires close collaboration with other Customer Service Representatives to ensure that the correct baggage and cargo are loaded onto the appropriate aircraft as per the customer and CSR's instructions. Responsibilities include escorting passengers to and from aircraft, operating ground support equipment safely, assisting with aircraft towing, and performing flight following duties such as answering phones and assisting with radio calls. General housekeeping duties of the Operations buildings and parking lots, as well as maintaining company vehicles and equipment, are also part of the job. Daily tasks include setting up the Operations building in the morning, ensuring cleanliness, and managing trash disposal. Additional duties may be assigned as needed.

Requirements

• High School Diploma or Equivalent required.
• Maintain a Valid Driver's License and be physically able to drive company vehicles.
• Ability to work effectively as a team or independently in various weather conditions.
• Strong customer service and interpersonal skills.
• Maintain a professional appearance.
• Excellent communication skills.
• Positive attitude.
• Ability to lift 50 pounds.
• Ability to operate a forklift.
• Willingness to travel and work overtime as required.

Responsibilities

• Assist with ensuring baggage and cargo are tagged and stored in the proper locations within the baggage holding area.
• Work closely with Customer Service Representatives to ensure proper baggage and cargo is pulled and loaded on the correct aircraft.
• Escort passengers to and from all aircraft.
• Safely operate ground support equipment such as golf carts and forklifts.
• Assist with the towing of aircraft.
• Perform flight following duties including answering phones and assisting with radio calls.
• Maintain general housekeeping of Operations buildings and parking lots.
• Ensure cleanliness and organization of the Operations building, including making coffee and laying out newspapers.

What This Job Offers

• Job Type: Full-time
• Industry: Air Transportation
• Education Level: High school or GED