Line Customer Service Representative (Contingent) - 7x7 - Houma, LA

Bristow Group • Houma, LA

116d

About The Position

The position involves assisting with the tagging and storage of baggage and cargo in the appropriate locations within the baggage holding area. The role requires close collaboration with Customer Service Representatives (CSR) to ensure that the correct baggage and cargo are loaded onto the assigned aircraft. The CSR will provide a manifest for each flight, which the employee must be aware of, as changes may occur frequently. Responsibilities also include escorting passengers to and from aircraft, safely operating ground support equipment such as golf carts and forklifts, assisting with aircraft towing, and performing some flight following duties, which may involve answering phones and assisting with radio calls and parking assignments. General housekeeping duties of the Operations buildings and parking lots, as well as maintaining company vehicles and equipment, are also part of the job. Daily tasks include setting up the Operations building in the morning, which involves making coffee, laying out newspapers, ensuring cleanliness, and emptying trash cans. Additional duties may be assigned as needed.

Requirements

• High School Diploma or Equivalent required
• Maintain a Valid Driver’s License and be physically able to drive company vehicles
• Ability to work effectively as a team or independently in all weather conditions
• Strong customer/interpersonal skills
• Maintain a professional appearance
• Excellent communication skills
• Positive attitude
• Ability to lift 50 pounds
• Ability to operate a forklift
• Willingness to travel and work overtime as required

Responsibilities

• Assist with ensuring baggage and cargo are tagged and stored in the proper locations within the baggage holding area
• Work closely with Customer Service Representatives (CSR) to ensure proper baggage and cargo is loaded on the correct aircraft
• Receive and be aware of flight manifests provided by CSR
• Escort passengers to and from all aircraft
• Safely operate ground support equipment (e.g., golf carts, forklifts)
• Assist with the towing of aircraft
• Perform flight following duties as required (e.g., answering phones, assisting with radio calls and parking assignments)
• Maintain general housekeeping of Operations buildings and parking lots
• Maintain company vehicles and equipment
• Set up the Operations building in the morning and perform periodic checks throughout the day
• Complete any other duties as assigned

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees