Line Customer Service Representative (Contingent) - 5x2 - Houma, LA

Bristow Group • Houma, LA

94d

About The Position

The position involves assisting with the tagging and storage of baggage and cargo in the appropriate locations within the baggage holding area. The role requires close collaboration with Customer Service Representatives (CSR) to ensure that the correct baggage and cargo are loaded onto the assigned aircraft. The CSR will provide a manifest for each flight, which is essential for the role. The position also includes escorting passengers to and from aircraft, operating ground support equipment such as golf carts and forklifts, and assisting with aircraft towing. Additional responsibilities may include flight following duties, general housekeeping of operations buildings and parking lots, and maintaining company vehicles and equipment. Daily tasks include setting up the operations area in the morning, which involves making coffee, laying out newspapers, ensuring cleanliness, and emptying trash cans. Other duties may be assigned as needed.

Requirements

• High School Diploma or Equivalent required
• Maintain a Valid Driver’s License and be physically able to drive company vehicles
• Organized and able to work effectively as a team or independently
• Strong customer/interpersonal skills
• Maintain a professional appearance
• Excellent communication skills
• Positive attitude
• Ability to lift 50 pounds
• Ability to operate a forklift
• Willingness to travel and work overtime as required

Responsibilities

• Assist with ensuring baggage and cargo are tagged and stored in the proper locations within the baggage holding area
• Work closely with Customer Service Representatives (CSR) to ensure proper baggage and cargo is pulled and loaded on the correct aircraft
• Escort passengers to and from all aircraft
• Safely operate ground support equipment (i.e. golf carts, forklifts)
• Assist with the towing of aircraft
• Perform flight following duties as required (i.e. answering phones, assisting with radio calls and parking assignments)
• Maintain general housekeeping of the Operations buildings and parking lots, company vehicles, and equipment
• Set up the operations area in the morning, including making coffee and ensuring cleanliness
• Complete any other duties as assigned

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees