Client Concierge/Receptionist - AM Part time
About The Position
Lindora is a leading provider of personalized and comprehensive weight loss solutions. Our clinic is dedicated to helping clients achieve their health and wellness goals through a holistic approach that combines nutrition, fitness, and lifestyle counseling. We are seeking Client Concierge to join our dynamic team and contribute to the success of our clients on their weight loss journey. Job Overview: As a Client Concierge at Lindora, you will be the first point of contact for clients, providing exceptional customer service and support. Your primary responsibility is to ensure a positive and welcoming experience for clients, facilitating their engagement with our weight loss programs and services.
Requirements
- Previous experience in customer service or a related field.
- 1 year of receptionist experience is required.
- Must be intermediate level in your computer and typing proficiency using Microsoft Office.
- Excellent interpersonal and communication skills.
- Empathetic and patient approach when dealing with clients.
- Strong organizational skills and attention to detail.
- Ability to work in a team-oriented and collaborative environment.
- High school or equivalent (Required)
- Torrance, CA: Relocate before starting work (Required)
Nice To Haves
- Basic knowledge of nutrition and weight loss principles is a plus.
- Sales experience is a plus! the industries preferred are health/ wellness & weight loss, retail, fitness or a med- spa environment.
Responsibilities
- Greet and welcome clients with a friendly and positive attitude.
- Prep clients for visit as needed.
- Provide detailed information about our weight loss programs, services, and offerings.
- Explain the benefits and features of various programs to help clients make informed decisions.
- Coordinate and schedule appointments for consultations, follow-ups, and program reviews.
- Ensure efficient and timely scheduling to accommodate clients' availability.
- Maintain accurate and organized client records checking all client information on every visit.
- Assist in processing paperwork and documentation related to client enrollment.
- Address client inquiries, concerns, and feedback in a professional and timely manner.
- Collaborate with other team members to resolve client issues and enhance the overall customer experience.
- Conduct follow-up calls to check on clients' progress and provide additional support.
- Implement retention strategies to encourage clients to stay committed to their weight loss journey.
- Share educational materials and resources to empower clients with knowledge about healthy lifestyle choices.
- Collaborate with nutritionists and fitness experts to ensure clients receive comprehensive guidance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
