Light Motor Assessor

Ando Insurance Group Limited•Auckland, CA

3h•Hybrid

About The Position

We’re looking for an experienced Light Motor Assessor to join our high-performing team based in Auckland. In this role, you’ll play a critical part in delivering fair, efficient and high-quality motor claim outcomes. You’ll bring strong technical expertise, a collaborative mindset, and a genuine desire to build trusted relationships with repairers, suppliers and internal teams — all while keeping the customer experience front of mind.

Requirements

5+ years’ experience in insurance claims, with a strong focus on light motor
Broad and deep knowledge of the smash repair industry, including current trends, technologies and repair practices
Strong technical understanding of motor claims processes and assessment methodologies
Excellent communication skills and the ability to build rapport with a wide range of stakeholders
Sound judgement, critical thinking and the ability to perform under pressure and time constraints
Flexibility to adapt as Ando’s Claims strategy and operating model continues to evolve
Willingness and ability to travel when required

Nice To Haves

Experience in assessing heavy motor vehicle claims (desirable)

Responsibilities

Carrying out damage assessments across a range of vehicles within the Light Motor and Private Motor space
Managing repair and reinstatement costs while ensuring vehicles are repaired within agreed service standards
Completing repair and total loss reports in line with reporting criteria
Working closely with the wider claims team to resolve technical queries and support consistent decision-making
Building and maintaining strong, professional relationships with repairers and parts suppliers nationwide
Staying across industry trends, technology and repair methodologies to support best-practice outcomes