Light Commercial Rep

Complete Fence•Batavia, IL

11d•$80,000 - $150,000•Hybrid

About The Position

Our account reps are the hunters of the organization that keep the pack fed. They are critical to our company’s purpose is keeping our installers fed with a solid backlog of work. In order to be successful, we need a hungry, ambitious, relational professional capable of seeking new opportunities and maximizing our close rate on all opportunities. Our employees must embrace our company’s core values, focus, and be mission-minded toward our vision of creating abundant opportunity through shared victory. They must approach each day with an unrelenting pursuit of excellence and with undying grit. We seek to employ good folks who show their unpretentious, selfless, fun and gracious ways from their core.

Requirements

Understanding and experience using computer technology
Must have the ability to read, write, and follow oral and written directions at the level necessary to accomplish the job
Must maintain regular attendance, exhibit positive and professional conduct
Capable of working with minimal supervision
Must be able to relate positively and favorably to customers, employees, and work cooperatively with others.
Must be able and willing to learn and acquire knowledge in the field on an ongoing basis and grow and develop as a professional through personal development, ongoing education, and on-the-job experiences
Must be able to follow industry safety rules and adhere to company and contractor standards
Must be capable of performing the Essential Functions of this position, with or without reasonable accommodation.

Responsibilities

Discovery of opportunity
Research trends, segments, potential new markets, and relationships that have revenue potential
Maintain and methodically follow up on a prospect hit list of all potential customers and referral trades (“swim coaches”)
Familiarize yourself with architects, engineers, facilities and property managers, project managers, and any other valuable connections to become their subject matter expert. Know our clients and potential clients (prospects): establish yourself as “The fence guy/gal.”
Be customer-facing for all bid opportunities
Understand project scope, investigate with client and optimize strategy based on project. Run takeoff, sift blueprints, ID scope of work, and estimate material and labor costs
Work with estimating, operations, and sales team to optimize numbers
Find creative solutions that play into company's favor and work to solve customer problems, make your proposal stand out, and get last look
Seek bid lists
Participate in RFI’s and ensure the timeliness and accuracy of the bid
Know your competition and price structure. Personalize submission and install tactics to ensure dialogue in follow-up. Communicate: be a steward of excellent, clear, and consistent communication from bid announcement to award.
Follow up
Establish an effective timeline for each project and ensure consistent, persistent, but not obnoxious follow-up
Cycle between forms of communication and involve the director or team members when the trail goes cold
Lose nothing, learn always: There are no losses so long as we are able to get feedback for what we missed and why to ensure it doesn’t happen a second time. This includes information on winning GC’s, awarded competitors, price information, scope or project requirements. Document as required so the company can track trends and data to optimize future decision-making and metric evaluation
Project assurance/handoff
Establish an efficient, consistent, and complete handoff with operations staff, including all necessary and relevant paperwork required. Ensure a comprehensive and accurate submittal package is put forth
Bridge the communication gap and onboard the project/client to the operations teams, setting realistic expectations to ensure timely and quality service to end user.
Conduct site visits, attend pre-construction meetings, and visit crews at jobs at operations' request.