Lift Maintenance Manager

Alterra•Enumclaw, WA

1d•$90,000 - $125,000

About The Position

The Lift Maintenance Manager oversees and manages the functions of the Lift Maintenance department by providing leadership, management, and strategic direction with an emphasis on the safety of lift personnel and our guests. Specific emphasis on team building, people management, and building and maintaining operational structure are being sought in this role. This position is also responsible for maintaining an inventory of parts, materials and equipment, shop organization, shop safety, maintenance and training records, timely budget reports, lift drawing files, and filing of notices and reports to regulatory agencies. Other responsibilities include: the hiring, training, documentation, evaluation, and discipline of employees under his/her supervision. The Manager complies with applicable policies, procedures, and regulations of Washington State Parks and Recreation, United States Forest Service, American National Standards Institute (ANSI B.77), lift manufacturers, OSHA, and insurance Carriers. In addition, the Lift Maintenance Manager is responsible for the development of the annual supply budget, and monitoring budget performance throughout the fiscal year. LEADERSHIP Understands operational business complexities and assumes responsibility for driving growth and operational excellence Leads teams of employees to achieve goals Guides employees through periods of change, even during difficult times or in the face of hard business decisions Demonstrates honesty, integrity, and reliability while fostering a culture of mutual respect and trust grounded in core values. ENGAGEMENT Demonstrates curiosity and a proactive mindset by asking thoughtful questions and seeking innovative ways to improve the business. Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not Inspires, develops, and energizes employees and has a solid record of employee retention Shows strong commitment to environmental stewardship, financial responsibility, personal and team safety, and risk management. COMMUNICATION Communicates clearly and appropriately - both orally and in writing Responds to questions or requests in a timely manner Conducts regular one-on-one and departmental meetings to ensure a good flow of information Recognizes and rewards the achievement of his/her team and others Consistently communicates with a focus on exceptional guest service delivered in a friendly and approachable manner DELIVERY Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall Meets or exceeds financial goals, budgets, forecasts Develops and implements effective strategies while taking accountability for outcomes, including areas for improvement. Fosters a guest-centric environment and drives service excellence that consistently exceeds guest expectations. Strives to deliver iconic, memorable, and delightfully unexpected guest experiences. FLEXIBILITY Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change Adjusts budgets and reforecasts as needed across the year based on changing business needs Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary Cultivates a cohesive and collaborative team environment by understanding and supporting the elements of successful and enjoyable teamwork.

Requirements

Must have supervisory experience and a high mechanical aptitude.
Five years minimum experience in lift maintenance and operations.
Positive attitude and excellent communication skills
Organized, logistically minded, creative, participant-focused, and safety conscious
Ability to effectively teach, direct, supervise, coach, and support diverse demographics

Responsibilities

Collaborate across departments to manage the long-term strategy around lifts and lift operations
Maintain focus on safety of guests and employees at all times
Set and achieve operational, financial and guest facing objectives
Respond to customer concerns and questions
Oversee stock levels and order supplies when needed
Gather guest & employee feedback and implement improvements
Ensure compliance with all ANSI-B77 codes, state regulations, insurance and manufacturer’s requirements on lift maintenance and operations
Ensure staff is aware of all current code requirements and operations and maintenance performed meets these requirements
Implement and enforce employee participation in orientations, safety training, environmental, or other training programs.
Attend educational workshops and stay informed of technical publications and current code changes
Communicate with peers at other resorts to maintain up to date technical knowledge base
Establish and ensure the execution of preventative and predictive maintenance programs on all equipment that meets or exceeds all applicable codes, regulations and manufacturer’s requirements
Instruct and train staff in troubleshooting malfunctions, maintaining equipment inventories, and evaluating new equipment and techniques
Coordinate and hire on-site contractors to maintain lifts as necessary
Manage a work order system to document and track supplies and maintenance work
Hire, retain, schedule and provide performance evaluations for all staff in the department.

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment