Lifestyle Manager (Lifestyle & Travel Services)

Ten Group • New York, NY

282d

About The Position

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Requirements

• Attending undergraduate or complete high school.
• Basic English (A1) to intermediate (B1), both written and spoken.
• Experience in customer service or audience.
• Comprehensive knowledge of the Microsoft office suite.
• Work a 6-day shift with 1 day off, consecutively.
• Desirable experience abroad (Exchange).
• Desirable experience of at least 1 year in travel agency, concierge, hospitality and tourism.

Nice To Haves

• Passion for high-quality, personalized customer service.
• Work with indicators of sales results, efficiency, quality, and other indicators previously established with the manager.
• Communicate with customers in a confident, safe and excellent way.
• Initiative and creativity to ensure that the needs of our members are met and overcome regularly.
• Proactivity and empathy, with the focus on assertively identifying the customer's profile.
• Enjoy performing activities similar to those we offer in our service.
• Knowledge in the area of entertainment and travel.

Responsibilities

• Respond to requests by phone, email and chat directly from customers on a daily basis, meeting the appropriate response time for each channel.
• Open orders, traces and resolutions, aiming to achieve the goals and objectives established with the manager.
• Resolve requests online with customers whenever possible.
• Contact external suppliers, broker and contract services on behalf of customers.
• Ensure that customers are aware of all the terms and conditions of our suppliers before executing any transaction.
• Provide occasional support in leadership activities when necessary.
• Support simple requests from customers from other Ten Global offices.
• Participate in internal meetings and training during working hours.
• Self-development through e-learning and other personal development activities.
• Fully explore and understand each client's requests and use concierge knowledge to propose options that effectively match the initial request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED