Lifestyle Coordinator & Concierge

Leland Management, Inc•Palm Bay, FL

9h•Onsite

About The Position

Join our Team! Leland Management is seeking a part-time Lifestyle Coordinator & Concierge in the Palm Bay area with strong administrative skills, outstanding customer service, and a friendly, professional demeanor. This position involves high volumes of phone communication, email correspondence, and administrative support, along with concierge responsibilities and limited event-support duties. Hours may vary based on scheduling needs. Competitive pay and excellent benefits are available, including health insurance, retirement plans, and professional development opportunities. SCOPE OF POSITION Community success depends on exceptional communication, responsive service, and efficient administrative support. The Lifestyle Coordinator plays an essential role in maintaining resident satisfaction through consistent engagement, prompt assistance, and accurate information-sharing. Leland is proud to support many of Florida's most desirable lifestyle communities, and this role is key in upholding our commitment to resident care, organization, and community culture. POSITION SUMMARY The Lifestyle Coordinator is responsible for providing day-to-day administrative and concierge support, including managing phone lines, coordinating email communications, organizing records, and assisting with resident inquiries. The role also includes supporting lifestyle programs, monitoring reservations, and providing general office assistance. Building positive relationships with residents and ensuring timely responses is essential for success. This part-time position will consist of blended concierge and administrative responsibilities, with potential future transition to a full-time Lifestyle Coordinator role with expanded lifestyle and event duties. Must be able to work independently with minimal supervision.

Requirements

Strong administrative background with experience managing phones, email, and office tasks
Excellent customer service and verbal/written communication skills
Highly organized with strong attention to detail
Proficient in Microsoft Office Suite, SharePoint, email platforms, and basic social media posting
Ability to multitask in a fast-paced environment
Positive, professional attitude at all times
Ability to stand/walk for extended periods as needed
Ability to lift/carry up to 30lbs occasionally

Responsibilities

Manage high-volume phone calls and route, document, or resolve inquiries
Respond to and manage resident email communications in a timely, professional manner
Maintain organized electronic and physical filing systems
Assist with scanning, filing, and processing community documents, leases, and forms
Update community records, calendars, and internal logs
Prepare and distribute community announcements and email bulletins
Provide front-desk coverage and greet residents and guests
Support the Association Manager with reports, documentation, and administrative tasks
Serve as a daily onsite presence for residents needing assistance or information
Coordinate clubhouse reservations, tours, and post-event walkthroughs
Maintain updated community website content and basic social media postings
Help monitor clubhouse condition and communicate maintenance needs
Assist with common area walkthroughs and basic inspection reporting
Assist with planning, communication, and logistics for community activities as needed
Help develop and maintain digital and printed event calendars
Support event setup, supply ordering, and inventory tracking
Build positive relationships with residents, vendors, and local partners
Photograph community activities and events as requested
Promote teamwork and uphold Leland Management’s service philosophy
Attend meetings or events as needed
Perform additional duties as assigned by the Association Manager