Lifestyle Concierge - Roost Tampa

Method Co.•Tampa, FL

9h•Onsite

About The Position

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country, focusing on culturally relevant and design-driven experiences. ROOST Tampa is a design-forward, apartment-style hotel offering a warm, residential experience in the heart of the city, blending the ease of home with the sophistication of a boutique hotel. The Lifestyle Concierge serves as the first and last impression of the property, acting as a welcoming host and trusted on-site presence. This role supports guest arrivals and departures, maintains a polished and inviting environment, assists with light operational and delivery needs, and ensures property safety and security by monitoring access points, conducting routine rounds, and reporting concerns. The ideal candidate is proactive, service-oriented, and dedicated to creating a seamless, secure, and elevated guest experience.

Requirements

Proactive, service-oriented, and takes pride in creating a seamless, secure, and elevated guest experience.

Responsibilities

Serves as the first point of contact for residents and guests, offering a warm, professional welcome and acting as an ambassador of the property and surrounding neighborhood.
Provides porter services including luggage assistance, guest escorting/rooming, package delivery, transportation arrangements, amenity requests and local recommendations.
Owns the Lobby, Daydreamer Café, Package Room and Amenity Spaces at all times by proactively monitoring activity and anticipating guest and resident needs.
Maintains exceptional presentation of all public spaces by regularly walking amenity areas to fluff pillows, straighten furniture, remove trash and cups, and ensure music, lighting, fireplaces, candles and water stations are set according to brand standards.
Supports building touchpoints such as water stations, coffee areas, package rooms, and delivery handling, ensuring all areas remain clean, organized, stocked and show-ready.
Assists the Front Desk team during peak arrival and departure periods and provides operational support wherever needed to ensure seamless service delivery.
Coordinates closely with Housekeeping, Front Desk, Maintenance, and Management, maintaining open lines of communication via logbooks, email, and meetings to ensure all guest, resident, and operational needs are met.
Monitors outdoor pools and terrace areas for weather-related impacts; secure cushions, close umbrellas and address safety concerns as needed.
Assist in securing the property by monitoring access points and common areas.
Conduct routine rounds of the building, including corridors, amenity spaces, and back-of-house areas.
Observe, address, and promptly report any safety, security, or maintenance concerns.
Ensure a calm, safe, and welcoming environment for guests, residents, and team members.
Coordinate with Management and Engineering on any incidents or irregularities.
Ensures immediate response and follow-up to all guest and resident comments or concerns, escalating appropriately to management.
Upholds brand standards, service culture, and hospitality expectations while maintaining a polished appearance and professional demeanor at all times.
Perform other tasks and duties as needed or as directed due to fluctuating demands of the operation.