Lifeline Program Coordinator

A2Z Personnel- Hamilton•Hamilton, MT

6d•$17

About The Position

We are seeking a dedicated and adaptable Lifeline Program Coordinator. This role involves working closely with older adults, people with disabilities, families, community partners, and professionals across human services, healthcare, and legal networks. You’ll provide information, support, and resources while representing the organization with professionalism and care. The Lifeline Program Coordinator is responsible for overseeing all service, sales and installation, inventory, and client files for the Lifeline Emergency Response program. The Lifeline Program Coordinator will respond to all inquiries regarding the Lifeline service, provide in-home sales and installation expertise, and will ensure adequate inventory is maintained to meet customer demand. In addition, the coordinator will create and oversee all Lifeline client files and will ensure log sheets are current and correct.

Requirements

General knowledge of aging and disability issues, plus local human service resources
Strong organizational, communication, and problem-solving skills
Ability to work independently and as part of a team
Comfortable with Microsoft Office Suite (Word, Outlook, Excel) and office equipment
Experience using QuickBooks preferred
Two (2) years of relevant experience or an equivalent combination of education and experience (volunteer work may be considered)
Reliable transportation and up-to-date vehicle insurance required
Valid Driver License Required
Moderate local travel required
Ability to work in office-based environment with some in-home client visits
Ability to occasionally lift/carry up to 25 lbs. and meet other physical demands of the role
Background check and drug screen required upon offer of employment

Nice To Haves

Experience using QuickBooks preferred

Responsibilities

Responds to requests for information regarding the Lifeline program.
Schedules appointments for initial sales, installation, or follow-up maintenance.
Conducts review of Lifeline inventory, reorders as necessary.
Completes sign-up with Lifeline paperwork.
Creates and maintains client files and verifies accuracy.
Installs Lifeline equipment in clients’ homes.
Updates staff on Connect America products, procedures.
Responsible for client billing and the collection of payments.
Become certified in and facilitate a minimum of 2 Stepping On fall prevention programs a year.
Performs other duties as assigned.