Lifecycle - Technical Services Technician II

Newterra • Denver, CO

96d

About The Position

At Newterra, we’re not just engineering solutions—we’re redefining how industries manage water and wastewater sustainably. Every project we take on is a step toward a cleaner, greener planet, and our design team plays a vital role in making this vision a reality. This isn’t just a job. It’s an opportunity to contribute to critical water treatment systems that drive efficiency and sustainability in industries like Food & Beverage, Energy, Manufacturing, and more. Here, every design tells a story—one of smarter systems, more sustainable practices, and a shared commitment to preserving our planet for future generations. If you’re ready to be part of a team that’s making waves in industrial water solutions, we’d love to hear from you!

Requirements

• Experience commissioning and troubleshooting water treatment technology with midrange electrical components containing mixers, pumps, HMI/SCADA controls, and Instrumentations.
• Basic understanding of electrical drawings and P&IDs.
• Familiarity with 4-20mA instrumentation and scaling.
• Highly recommended: Experience troubleshooting VFDs (e.g., Schneider, Danfoss, and/or Allen-Bradley) and instrumentation such as level transducers, flow meters, pH probes, or DO probes.
• Valid driver’s license with a clean driving record and ability to travel.
• Strong record-keeping skills and experience with CRM systems.

Nice To Haves

• Intermediate knowledge of water treatment processes and midrange electrical systems, with a focus on delivering innovative solutions.
• Proficiency in mechanical and basic electrical troubleshooting, including 4-20mA signals, to ensure system reliability.
• Strong customer service and communication skills to build trust and drive client satisfaction.
• Ability to manage multiple priorities independently, balancing technical and customer-facing responsibilities.
• Strong mechanical aptitude and ability to lift up to 50 lbs.
• Detail-oriented with advanced problem-solving and decision-making skills to tackle complex challenges.
• Willingness to travel up to 75% of the time to support diverse customer needs.

Responsibilities

• Perform all Lifecycle Service Technician I duties, including startup, commissioning, customer training, and troubleshooting for low voltage and light electrical water treatment systems.
• Provide startup, commissioning, customer training, and troubleshooting for midrange electrical rotating equipment, such as aeration mixers and deaerators ensuring reliable system performance.
• Conduct startup, commissioning, and seeding for advanced membrane-based systems including MBR and RO.
• Support retrofits across various water treatment systems, enhancing equipment functionality and longevity.
• Participate in handoff meetings with Project Managers, Contractors, and End Users to communicate prerequisites for site readiness, ensuring project alignment.
• Build training documentation for all Newterra product lines, including policies, procedures, and PowerPoints.
• Use CRM and SharePoint tools to track root cause analysis and document service activities accurately, driving operational improvements.
• Diagnose and resolve mechanical and basic electrical issues in assigned systems, minimizing downtime and optimizing performance.
• Diagnose and resolve moderate mechanical and electrical PLC Panel troubleshooting to maintain system reliability.
• Coordinate travel schedules, customer communications, and onsite service visits independently, delivering exceptional service experiences.
• Monitor operational parameters of treatment systems and provide actionable feedback to management to enhance system efficiency.
• Mentor Level I technicians, fostering their skill development and contributing to a collaborative team environment.
• Adhere to Newterra and customer safety policies during all field operations, championing a culture of safety.
• Maintain accurate and detailed service records and images in SharePoint to support data-driven decision-making.
• Identify and propose opportunities for operational or service improvements to enhance customer outcomes.
• Support Sales by communicating opportunities for additional services or upgrades, contributing to business growth.
• Responsible for performing duties in a safe manner and promoting safety in accordance with Newterra’s safety policies and procedures.
• Complies with Quality Management Systems in accordance to Newterra’s internal quality standards.
• Complete all responsibilities while ensuring adherence to Newterra’s Delegation of Authority.

Benefits

• Medical
• Dental
• Vision
• HSA
• Life Insurance
• AD&D
• STD
• LTD
• 401(k) Employer Match
• Paid Holidays
• Paid Vacation
• Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees