Lifecycle Leader

Veolia-posted 1 day ago

$120,000 - $160,000/Yr

Full-time • Mid Level

Boston, MA

5,001-10,000 employees

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Position Purpose: The Lifecycle Leader will be responsible for executing all documentation, processes, and strategic activities required for the successful recompete of existing contracts. This role will coordinate closely with other growth-focused teams to identify, develop, propose, and implement annual scope expansion opportunities with existing clients. Additionally, the Lifecycle Leader will play a key role in driving client satisfaction initiatives, ensuring long-term relationships and contract retention. This position will have no direct reports and will report to the Vice President of Sales.

Contract Recompete Execution : Manage all aspects of contract recompete processes.
Interpret and facilitate Request for Proposal (RFP) requirements to ensure compliance and competitive positioning.
Oversee the preparation of proposals, compliance documentation, and operational plans for existing client contracts.
Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
Scope Expansion Coordination : Partner with business development and operations growth teams to identify annual scope expansion opportunities.
Develop and present proposals to clients for additional services, upgrades, or operational enhancements.
Coordinate implementation of approved scope expansions, ensuring seamless integration into existing operations.
Client Satisfaction Support : Serve as a point of contact for key clients, ensuring proactive communication and relationship management.
Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
Support initiatives that enhance service quality, responsiveness, and overall client experience.
Cross-Functional Collaboration : Work closely with operations, finance, legal, and compliance teams to align recompete and expansion strategies with company objectives.
Ensure all processes are standardized, documented, and continuously improved.
Performance Management : Track KPIs for recompete success rates, scope expansion revenue, and client satisfaction scores.
Identify opportunities for process improvements and support training and development initiatives.

High School Diploma/GED is required.
Significant experience applying project management principles to complex, multi-stakeholder initiatives.
Demonstrated success in managing client expectations and maintaining strong relationships over long-term contracts.
Experience with Request for Proposal (RFP) interpretation and facilitation in the recompete process.
Proven ability to work with cross-functional teams through proposal development, contract negotiations, and service delivery.
Strong organizational, communication, and problem-solving skills.
Strategic and results-oriented mindset.
Ability to manage multiple priorities under tight deadlines.
Strong analytical and decision-making abilities.
Commitment to client success and long-term partnerships.

Experience working with large utility organizations, including but not limited to water and wastewater sectors, is highly desirable.

Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

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