Life Time Work Community Concierge
About The Position
The Membership Concierge III Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.
Requirements
- High School Diploma or GED
- 3 to 5 years of sales and customer service experience
- Demonstrated proficiency with Microsoft Office Suite
- Excellent communication, and time management skills
Nice To Haves
- Experience with Microsoft Dynamics CRM
Responsibilities
- Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
- Serves members at member service desks, setting an energetic, helpful and friendly tone
- Performs daily walkthroughs to ensure that all areas are “like new”, clean and organized
- Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
- Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
- Tracks business financials for the Life Time Work location including P&L
- Facilitates cross-training with Club Member Concierge team.
- Builds awareness and support for retention through effective communication and reporting of all social and business activities
- Collects and responds to feedback and concerns gathered from team members and members
- Delivers new member onboarding
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
