Life Sciences Technical Account Manager - Automation

Wood • Raleigh, NC

83d • Hybrid

About The Position

Wood is recruiting for a Life Science Technical Account Manager within the Automation and Controls group. The position is based in our offices in Raleigh, NC on a Hybrid basis with regular travel throughout the region as required. The Life Science Technical Account Manager will be accountable for Automation and Controls business in this sector in the Americas, directing and guiding the growth, development, and delivery performance across Life Science projects, ensuring the highest standards of integrity, safety, quality, and performance excellence. The role involves collaborating with functional managers and project teams to ensure optimal staffing and strategic hiring, while developing business plans to support growth in line with Wood's strategy. The successful candidate will maintain and maximize long-term customer relationships and commercial returns, addressing strategic, contractual, technical, and operational challenges to enhance customer service and performance.

Requirements

• University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience.
• Minimum 10 years in technical/project delivery role in area of automation & systems integration in Life Sciences.
• Minimum 5 years in commercial/business development/customer account management.
• Strong technical background with proven commercial/business development experience.
• Broad and deep understanding of an applicable industry and strong networking and relationship building capability.
• Proven experience of building and maintaining key client relationships or end-market growth.
• Strong team building skills; motivating people, proactively enabling cross functional best practice.
• Ability to influence and challenge others to behave in ways consistent with the interest of the organization.
• Ability to steer and implement change programs.

Nice To Haves

• Expert in regulatory requirements for automation system including CSV and data integrity.
• Level of cybersecurity knowledge required to integrate requirements into the design of control systems and architectures.

Responsibilities

• Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within the Life Science business.
• Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence.
• Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed.
• Develops and delivers business plans in support of Life Science business growth, in line with Wood's strategy.
• Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals.
• Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance.
• Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements.
• Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization.
• Accountable for maintaining relationships with strategic/key clients and execution partners and supporting the development of new relationships in line with Wood's strategy.

Benefits

• Meaningful and interesting projects delivered to leaders of industry across Life Science.
• Flexible working arrangements that balance client, team and individual needs.
• Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice.
• Competitive salary with regular salary reviews.
• Flexible benefits package that can be adapted to suit your lifestyle.
• Commitment to continued professional development through development plans tailored to individual needs and interests.
• Global connections with leading industry experts around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees