Life Sciences Technical Account Manager - Automation

Wood Group•Morrisville, NC

2d•Hybrid

About The Position

Wood is recruiting for a Life Science Technical Account Manager within the Automation and Controls group. The position is based in our offices in Raleigh, NC on a Hybrid basis with regular travel throughout the region as required. Applicants must be authorized to lawfully work in the US, without sponsorship from Wood now or in the future. #LI-Hybrid The Role Directs and guides the growth, development, and delivery performance across Life Science projects, ensuring the highest standards of integrity, safety, quality, and performance excellence. Collaborates with functional managers and project teams to ensure optimal staffing and strategic hiring, while developing business plans to support growth in line with Wood’s strategy. Maintains and maximizes long-term customer relationships and commercial returns, addressing strategic, contractual, technical, and operational challenges to enhance customer service and performance. Reporting to the Business Manager of Systems Integration, the Life Science Technical Account Manager will be accountable for Automation and Controls business in this sector in the Americas. Our Clients and Projects Designing the future. Transforming the world Wood Systems Integration, the largest vendor-independent system integrator in the world with proven stability for more than 25 years is looking for you! We have an exciting opportunity for a strong problem solver; an individual capable of thinking outside the box and taking initiative to address technical challenges. The successful candidate has the ability to work effectively and diligently as an individual engineer and team member in front of both internal and external customers. We pride ourselves on solving real-world problems for our clients by providing full engineering, consulting, procurement, and construction services to our customers across the globe. Our automation team works on hands-on projects that span the full spectrum - from small integration projects to Main Automation Contractor programs for large, multi-EPC projects. Join a culture of innovation , pushing the boundaries of what is possible to seek the best solutions for our clients. What we can offer Meaningful and interesting projects delivered to leaders of industry acrossLife Science Flexible working arrangements that balance client, team and individual needs. Hybrid in Raleigh, NC Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market. Flexible benefits package that can be adapted to suit your lifestyle Commitment to continued professional development through development plans tailored to individual needs and interests Global connections with leading industry experts around the world who are shaping the standards of our profession Responsibilities Key Objectives Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within the Life Science business. Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence. Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed. Develops and delivers business plans in support of Life Science business growth, in line with Wood’s strategy. Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals. Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance. Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements. Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization. Accountable for maintaining relationships with strategic/key clients (together with Growth & Development) and execution partners and supporting the development of new relationships in line with Wood’s strategy. Key Accountabilities Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends) Responsible for key clients and / or more complex projects (i.e., clients with strategic requirements or higher revenue and / or headcount) Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities. Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications. Negotiates changes to contract scope or terms with the customer. Follows Change Management process to identify and approve scope, cost and schedule and manages risks. Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting. Work with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required. Develop and implement a focused strategy at customer level, support bid and tender activity as required and assume responsibility for positioning and new growth opportunities. Understand customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset. Ownership of HSSEA matters across customer contract(s): ensure HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values. Is a champion and role model for ethical behavior and compliance with applicable laws and policies. Supports the development and growth of people assigned to end-market / customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s) Supports project delivery Qualifications What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.

Requirements

Expected University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience.
Track record of successful project/program delivery within relevant industry sectors, end-markets or with known clients.
Strong technical background with proven commercial/business development experience.
Minimum 10ys in technical / project delivery role in area of automation & systems integration in Life Sciences
Minimum 5yrs in commercial / business development / customer account management
Broad and deep understanding of an applicable industry and strong networking and relationship building capability
Proven experience of building and maintaining key client relationships or end-market growth
Strong team building skills; motivating people, proactively enabling cross functional best practice
The ability to influence and challenge others to behave in ways consistent with the interest of the organization
Ability to steer and implement change programs.
Both technical and consulting experience centered on:
Biotechnology, Small Molecule or Large Molecule Production including:
Data and system integration
Batch and Continuous processing and control
Pharma 4.0 and how to integrate this into the design of plants
How to integrate islands of automation and when to use islands of automation and when not to
Able to talk intelligently about the layers of automation from controller to MES
Expert in regulatory requirements for automation system including CSV and data integrity
Level of cybersecurity knowledge required to integrate requirements into the design of control systems and architectures
Results focused with an appetitive for business growth and execution of delivery objectives.
Safety focused with an uncompromising approach to risk management.
Places the welfare of both internal and customer employees at the top of the agenda.
Passionately pursues and supports, demonstrates, and embeds company values.
Strong team builder, listens to needs of team/client, and capable of identifying and adopting best practices to engender a spirit of cooperation and energize people towards optimum
Excellent interpersonal and communication skills.
Pragmatic in approach with ability to balance commerciality with operational excellence.
Flexible to respond and adapt to changing internal and external customer needs.
Decisive, with ability to make decisions and follow through, ensuring learnings are
Customer focused; develops sincere and open relationships with customers, current and potential; listens to customer needs and constantly striving to exceed expectations and add value
Strong influencer, negotiator and mediator
Entrepreneurial with ability to identify
A motivated self-starter, who can self-direct when required, able to use own initiative and have autonomy to make appropriate decisions but also know when escalation is
Critical thinker with problem solving abilities
Role will have a minimum of 20% travel which could expand to 40% travel depending on location/opportunities

Responsibilities

Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within the Life Science business.
Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence.
Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed.
Develops and delivers business plans in support of Life Science business growth, in line with Wood’s strategy.
Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals.
Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance.
Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements.
Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization.
Accountable for maintaining relationships with strategic/key clients (together with Growth & Development) and execution partners and supporting the development of new relationships in line with Wood’s strategy.
Accountable for delivery of contract performance directly focusing on assigned customer contract(s).
Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities.
Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications.
Negotiates changes to contract scope or terms with the customer.
Follows Change Management process to identify and approve scope, cost and schedule and manages risks.
Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting.
Work with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required.
Develop and implement a focused strategy at customer level, support bid and tender activity as required and assume responsibility for positioning and new growth opportunities.
Understand customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset.
Ownership of HSSEA matters across customer contract(s): ensure HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values.
Is a champion and role model for ethical behavior and compliance with applicable laws and policies.
Supports the development and growth of people assigned to end-market / customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s)
Supports project delivery

Benefits

Flexible working arrangements that balance client, team and individual needs.
Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market.
Flexible benefits package that can be adapted to suit your lifestyle
Commitment to continued professional development through development plans tailored to individual needs and interests
Global connections with leading industry experts around the world who are shaping the standards of our profession

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